Tommy Bahama Palm Springs , CA 92262
Posted 4 weeks ago
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LIVE THE ISLAND LIFE
In 2016, we launched our first Marlin Bar in Coconut Point, Florida as a laid back space where locals and travelers could gather casually over food and drink. Two years later, a second oasis opened its doors in the mecca of mid-century modernism: Palm Springs, California. Since our guests are asking us for more, we are adding several throughout the United States over the next few years (and beyond). The Marlin Bar is the perfect spot to shop, enjoy frozen cocktails, light fare with friends & family where friendly service and casual vibe are always the catch of the day.
SET THE COURSE
The Marlin Bar is a relaxed refuge, where our guest can unwind with a cocktail, light fare, and simultaneously enjoy some retail therapy.
This position will take responsibility for achieving individual and team sales goals. Enhance the guest's experience by providing prompt, friendly, knowledgeable, and professional service that supports the Marlin Bar, including retail and food and beverage offerings.
BE THE MARLIN BAR GUIDE
Assess the needs of guests by asking open-ended questions and provide the appropriate level of service and expertise using the answers to those questions.
Learn about and apply guest likes, dislikes, color preferences, food and beverage preferences and attitude to best meet and exceed their shopping needs.
Recommend, select, and help locate or obtain product based on guest needs and desires.
Be skilled at engaging with guest on the wide range of Marlin Bar product from retail to food and beverage.
Set the course
Prepare fitting rooms for guests; keep fitting rooms clean and free of merchandise when not in use, escort guests to the fitting room and neatly present guest's selected merchandise in the fitting room, etc. Work with partners to provide guest with beverage and assist them with culinary needs. Assist with food and beverage service as required from time to time.
Provide ongoing hospitality and assistance. Proactively seek opportunities to up sell and add-on additional products - retail as well as food and beverage and in order to further enhance the guest's experience.
Meet and exceed sales and service performance goals set by management team members including but not limited to individual sales, units per transaction (UPT,) dollars per transaction (DPT,) etc. Build lasting relationships ("clientele") with guests by contacting them to follow up on purchases, suggest new items, including food and beverage, and remind them of upcoming events.
Maintain proper banking at POS while following all "Banking" and "Tip" policies and procedures.
Accurately and efficiently facilitate guest purchase and return transactions.
Capture and/or verify guest contact information and actively invite them to participate in guest program.
Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding guest service and "Loss Prevention" policies and procedures.
Actively participate in all meetings and training, and apply learned skills on the job.
Be receptive to feedback and coaching.
Participate in cleaning and assisting where help is needed including upkeep of entire location and at the direction of management. Assisting guests should always come first.
Perform duties as required and that may occasionally be necessary to support the business.
ESSENTIALS FOR LIFE IN PARADISE
High school diploma or GED required
Must be at least 18 years of age or older
Generally, 2 years guest service and sales experience preferred
Retail apparel and/or hospitality experience preferred
Strong sales and service skills, strong interpersonal skills, verbal communication skills, listening skills, ability to multi-task, time management skills, organization skills, basic math skills, cash handling/transaction skills, and ability to set and achieve goals
Ability to learn and present product information and provide service to the guest wherever they are at the location
ESSENTIAL PHYSICAL REQUIREMENTS
Lift and/or move up to approximately 50 pounds frequently
Bending/stooping/kneeling required - frequently
Climbing ladders - occasionally
Routine standing for duration of shift (up to 8 hours)
Possible Travel for training and assisting at other Tommy Bahama locations
Ability to work varied hours and days including nights, weekends and holidays as needed
Pay Range: $17.00 (or local minimum) to $22.00 per hour
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
Tommy Bahama