Marketplace Operations Specialist

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands - including Bosch, Nestlé, Stance, TUMI, and Panasonic - rely on the company's e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces.

We are looking for a Marketplace Operations Manager to build and oversee back end operations for TikTok Shop. This is a full-time role on the Current team (the influencer/social commerce division of Pattern), working a hybrid schedule from our Lehi, UT office.

Frequently Asked Questions

What is a day in the life of a Marketplace Operations Specialist?

• Oversee the back end operations for all brand partners onboarding via the Pattern store or their own brand handle on TikTok Shop.

• Manage day-to-day operations of TikTok Shop including but not limited to inventory management, order processing, and listing creation.

• Collaborate with key internal cross functional partners across multiple teams to align on assortment, pricing, shipping, etc.

• Build relationships with external stakeholders across TikTok and Pattern brand partners to ensure all Shops are on-boarded successfully and as seamlessly as possible.

• Be data obsessed - monitor overall shop health, listing violations, and product launches via the TikTok Seller Center to ensure the Pattern store remains in good standing.

• Uphold company and marketplace policies related to terms of service, compliance, and privacy, including monitoring overall account health & listing violations.

• Monitor and analyze GMV to track performance, identify trends, and provide data-driven decisions to drive strategy in partnership with multiple stakeholders (content, sales, product, etc)

• Support the implementation of new features, tools, and technologies to enhance the functionality and user experience of TikTok Shop.

What will I need to thrive in this role?

• Bachelor's degree in Business Administration, Marketing, or related field.

• 2-3 years of experience working in e-commerce; brand, agency, or marketplace experience preferred.

• A strong analytical approach to business, with experience making high quality decisions in a rapidly evolving environment

• Clear and effective communication skills, with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives)

• A data driven mindset with a results oriented approach to driving a business

• Familiarity with TikTok Shop is strongly preferred, but not required

• Skills

• Excel/Google Sheets, Presentations, Tableau/BI

What does high performance look like?

• You have experience with the ecommerce ecosystem.

• You have strong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast-moving environment to drive results.

• You have dedication to continuous improvement.

What is my potential for career growth?

You will be introduced to expansive and accelerated opportunities for career growth. You will regularly meet with and have exposure to the executive over your team, as well as the Head of Accounts, VP of Creator Product and Strategy, and CEO at Current Tech. This role has the potential to move into higher positions of leadership within the company as you promote and grow within the responsibilities of your role.

What is the team like?

You will work with TikTok Content Creators and Managers and be supervised by the Director of Partnerships for TikTok Shop. You will also be mentored by the Head of Accounts and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What's the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern's talent acquisition team (30 min)

• Video interview with Director of Partnerships

• TikTok Shop (30 min)

• Back-to-back interviews with the Head of Client Operations (Current) and Senior Marketplace Manager (Pattern) (30 min each, one hour total)

• Final interview with Head of Accounts at Current Tech (one hour)

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.