Marketing Tours Coordinator

Job Description

As a Tour Coordinator, your will be responsible for booking, confirming, and tracking Asia Pacific timeshare tours from incoming calls from external and internal customers in accordance with approved policies and procedures. Coordinating efforts for direct bookings are handled in conjunction with our partners in Japan.

HERE'S WHY YOU'LL LOVE IT HERE!

We offer an excellent benefits package to our full-time Team Members that include:

• Salary range: $16.00 per hour

• Medical, Dental, and Vision insurance from Day One

• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program

• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe

• Generous Paid Time Off Program

• Paid Sick Days

• Team Member Recognition and numerous learning and advancement opportunities

• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

SCHEDULE DETAILS:

Our Tour Coordinator will work a flexible schedule to include weekends and holidays.

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Service internal customers as well as external guests via phone, email and fax

• Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to maximize tour slot availability in all Asia Pacific (APAC) Sales offices

• Provide quick and courteous assistance to complete the tour booking process in a timely manner

• Perform any reasonable request by management that supports the department's mission and goals

• Arrange transportation needs as required for tour presentations

• Responsible for arranging an activity reservation for marketing package guest

Qualifications

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent

• Ability to work a flexible schedule including evenings, holidays, and weekends

• Ability to communicate verbally, read, and comprehend English

• Proficient in Microsoft Word, Excel and Outlook

• Able to provide professional customer service over the phone

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Japanese and/or Korean speaking

• Previous phone experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.