Marketing Supervisor, Harbour Lights

Job Description

Job description

The In-House Marketing Supervisor is responsible for assisting in the day to day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.

• Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.

• Manage representative performance standards and penetration.

• Maintain site penetration above approved levels without generating guest complaints.

• Maintain gifting cost below approved or budgeted levels.

• Hold weekly meetings with all associates to address procedures, policies, issues and programs.

• Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.

• Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.

• Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.

Job Type: Full-time

Benefits:

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Professional development assistance

• Referral program

• Retirement plan

• Tuition reimbursement

• Vision insurance

Schedule:

• 8 hour shift

• Evening shift

• Holidays

• Monday to Friday

• Weekend availability

Supplemental pay types:

• Bonus pay !

Experience:

• One year Timeshare Marketing Experience required.

• Good with technology and learning new programs.

Work Location: In person

Job Requirements