Marketing Senior Operations Analyst

The Marketing Senior Operations Analyst will be responsible for participating in the planning and assisting in leading the execution of key strategic initiatives in the organization, along with projects related to the functional day-to-day operations of the Marketing technology stack. This role is responsible for partnering with business stakeholders and IT to identify and define requirements for new features, enhancements to existing functionality, and operational support to both leaders and individual contributors of the teams supported. This person will have an expertise in business processes, information technology, and how the Marketing technology stack supports key organizational processes and functionality.

This position is hybrid with an expectation to be onsite 2 days a week at either our Minneapolis, MN or Herndon, VA offices.

Essential Duties and Responsibilities:

• Manage and lead projects and support new Marketing initiatives

• Acting functional SME on IT projects related to teams supported

• Define requirements with business stakeholders and support execution of system configurations updates/enhancements with IT

• Expertise in operations of systems (Eloqua and supporting technologies) and can both address and escalate issues

• Leverage expertise of University's marketing and enrollment tactics to drive business, system, & operational efficiencies

• Collaborate with product team to define and own executional initiatives to support business and IT needs

• Collaboration on capacity planning, forecasting, and performance analytics

• Analyze critical business processes and trends

• Provide consultative and tactical support for business partners while serving as liaison between teams/leaders and IT partners

• Map current state business process and work to identify gaps and implement process improvements

• Provide data analysis to enhance decision making process

• Audit current reports and understand gaps to effectively run the business

• Support training and provide support on change management initiatives

• Support and troubleshoot complex issues for Marketing

• Provide guidance, training, and support for other Analysts within Marketing Operations

Job Skills:

• Ability to work independently and in a team environment.

• Ability to prioritize, manage multiple projects simultaneously and drive projects to completion.

• Strong organizational and planning skills coupled with attention to detail and accuracy.

• Excellent verbal and written communication skills and ability to build relationships with all levels of stakeholders and personalities.

• Comfortable in a fast-paced, multi-faceted, ever changing and sometimes ambiguous work environment.

• Professional level technical experience with Eloqua

• Experience with Salesforce

• Professional level technical experience with Marketing tactics and reliance on technology stack

• Ability to analyze data and provide recommendations based on data

• Strong customer service and experience skillset

• Professional level ability to create alignment across teams and departments

• Strong understanding of tools, concepts, and methodologies of teams supported

• Ability to identify, assess and execute process improvement opportunities

• Strong ability to innovate and execute

• Ability to influence change

• Strong conflict management skills

• Strong knowledge of Microsoft Office Excel

• Professional level ability to understand true sense of urgency and skills to focus externally to influence the business strategy and company goals.

Work Experience:

• 5 years of operations experience and/or productivity analysis

• Familiarity with working on a geographically distributed/hybrid team.

Education:

• Bachelor's degree required from an accredited institution.

Other:

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 - 20%) or Capella Core Faculty (5 - 10%).

• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.

• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

• Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.

• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.

• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.

• Able to access information using a computer.

• Other essential functions and marginal job functions are subject to modification.

• SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$73,900.00 - $110,900.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.