Marketing Representative (In House)

Job Description

Do you have experience working as a Front Desk attendant? Do you like sales? Come join us and help families make memories!

There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

As an In House Marketing Representative you would be responsible for working the marketing desk in the lobby and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers staying on property by distributing approved promotional information and incentives that meet eligible qualifications.

What will I be doing?

At the marketing desk you would provide customer/marketing services to all guests projecting a professional company image. After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not collected at face to face at check in. You will be responsible for selling vacation packages to qualified guests.

• Responsible for personal performance metrics.

• Meet or go above and beyond for marketing metrics.

• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour.

• Champion Hilton quality customer care culture throughout all Marketing channels.

• Secure future business through face-to-face POS package sales.

• Distribute only HGV authorized information, collateral, and materials.

• Maintain location operating standards.

• Follow gifting procedures.

• Support guest and concierge service

• Assist with tour or marketing related issues.

• Confirm appointments with guests to ensure tour reservations and improve show rate

• Responsible for ensuring all marketing initiatives are being delivered.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. To fulfill this role optimally, you should have the following minimum qualifications and experience:

• Available to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs.

• Carries out all reasonable requests by management.

• Requires Intermediate Microsoft Office & Operating system knowledge.

• Engaging personality, positive attitude, and ability to work in fast pace environment.

• Excellent communication required.

• Must be able to work flexible work schedules as needed to complete projects.

• Must be able to balance multiple priorities and duties.

• Requires alertness and attention to detail in projects.

• Requires Intermediate knowledge and ability to Operate in Microsoft Office, Windows Operating System, iPad, and Mac OS

Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care).

• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.

• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.

• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to relatives and friends since HGV allows you to share additional discounted room nights.

• And so much more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.