Marketing Media Production Specialist

Cuna Mutual Group Madison , WI 53706

Posted 3 months ago

This position serves as a Customer Communications Subject Matter Expert to administer and improve Customer Communication Management (CCM). Incumbents in this role support CCM Governance Guidelines and Application, maintain data to drive variation, configure content within the CCM solution to maximize reuse, and seek opportunities to increase CCM flexibility.

Job Responsibilities:

  • Utilizes a deep understanding of composition technology and fundamentals to drive templates, content, and business rule variation

  • Serves as CCM Solution Marketing SME and Super User

  • Supports and drives CCM governance guidelines and application

  • Serves on cross-functional team to maintain and update CCM governance as necessary (when new templates should be created, etc.)

  • Maintains data needed to drive variation

  • Resolves quality control issues

  • Creates and manages business rules and corresponding content within CCM solution

  • Establishes meta-data associated with content

  • Uses best judgment to configure content within the CCM solution to maximize reuse

  • Determines which template is the most appropriate solution for the task at hand

  • Leverages deep understanding of physical production specifications to inform template creation

  • In partnership with Creative Manager and Service Provider, ensures templates are built for maximum flexibility

  • Works with manager to have new templates created when necessary

  • Leads tactical media execution, addressing CU and state variations associated with both testing and rollout

  • Accountable for proofing variation associated with both testing and rollout

  • Actively works to solve challenges independently and provides recommended solutions

  • Embodies a continuous improvement mindset to identify and implement operational efficiency

The above statement of duties is not intended to be all-inclusive and other duties will be assigned from time to time.

Job Requirements:

  • Bachelor's degree in Business Administration or equivalent trade-off in related professional work experience

  • 6+ years of related work experience

  • Ability to quickly and independently learn new technologies

  • Excel and Word proficiency

  • Excellent personal organization, time management, and communication skills; Ability to manage multiple priorities in a time-sensitive production environment

  • Proven teamwork and facilitation skills; Ability to direct others to meet process and quality standards

  • Strong communication skills

  • Thorough understanding of direct mail production processes and direct mail creative and campaign management processes

  • Strong knowledge of the financial metrics associated with the business

  • Ability to learn and become proficient with new technologies

  • Requires minimal direction

  • Knowledge of file layouts and campaign ID's used to produce mail kits

#LI-SS

CUNA Mutual Group's insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.

Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.


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Marketing Media Production Specialist

Cuna Mutual Group