A career with TruStage, the direct-to-consumer insurance brand backed by the stability of CUNA Mutual Group, is more than just a job it is an opportunity to grow in your profession while helping protect millions of Americans and their families. Our passion lies in ensuring the hardworking families we serve have the opportunity and access to protect what matters most in their lives. We've earned the trust of more than 20 million people based on these ideals and we are looking for candidates who believe in our mission. We are looking for a problem-solving, collaborative and highly motivated individual who shares our passion, has a positive attitude and has strong attention to detail to join our high-performing team.
As a Multi-Media Production Analyst, this position serves as a Customer Communications Subject Matter Expert to administer and improve Customer Communication Management (CCM). Incumbents in this role support CCM Governance Guidelines and Application, maintain data to drive variation, configure content within the CCM solution to maximize reuse, and seek opportunities to increase CCM flexibility.
Utilizes a deep understanding of composition tool technology and fundamentals to drive templates, content and business rule variation
Creates and manage business rules and corresponding content within CCM solution
Serves as CCM Solution Marketing SME & Super User
Supports and drives CCM Governance Guidelines and Application
Serves on cross-functional team to maintain and update CCM Governance as necessary (when new templates should be created, etc.)
Maintains data needed to drive variation
Establishes meta-data associated with content
Uses best judgment to configure content within the CCM solution to maximize reuse
Determines which template is the most appropriate solution for the task at hand
Leverages deep understanding of physical production specifications to inform template creation
In partnership with Creative Manager & Service Provider, ensures templates are built for maximum flexibility
Works with manager to have new templates created when necessary
Leads tactical media execution, addressing CU and State variations associated with both testing and rollout of direct mail campaigns
Accountable for proofing variation associated with both campaign testing and rollout
Actively works to solve challenges independently and provides recommended solutions
Embodies a continuous improvement mindset to identify and implement operational efficiency
Resolves Quality Control Issues
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
Bachelor s degree in Business Administration or equivalent trade-off in related professional work experience.
6 years of related work experience.
Ability to quickly and independently learn new technologies
Excel and Word proficiency
Excellent personal organization, time management and communication skills; Ability to manage multiple priorities in a time sensitive, production environment
Proven teamwork and facilitation skills; Ability to direct others to meet process and quality standards
Strong communication skills
Thorough understanding of direct mail production processes and direct mail creative and campaign management processes
Strong knowledge of the financial metrics associated with the business
Ability to learn and become proficient with new technologies
Requires minimal direction
Knowledge of file layouts and campaign ID's used to produce mail kits
CUNA Mutual Group's insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.
Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.
Cuna Mutual Group