Isle of Capri Casino Kansas City is a riverboat escape just minutes from downtown in Missouri's City of Fountains and home to 300 of the best Team Members in the industry. Our guests can try their luck at more than 900 gaming machines or at any of the 18 hot table games and enjoy tasty dining options at 3 wonderful restaurants on site. For more information, visit www.isleofcaprikansascity.com and follow us on Facebook and Instagram.
JOB SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. The Marketing Intern is responsible for learning and executing the various policies and procedures required of the Fan Club attendant and Casino Host positions. The position is also responsible for assisting in the development and implementation of advertising pieces, direct mail pieces and special events & promotions. This is a temporary position expected to last 90 days. Internship does not guarantee a full time position upon completion. ESSENTIAL DUTIES & RESPONSIBILITIES
Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Complete assigned summer project within the 90 day internship timeframe.
Work with the Marketing Coordinators to assure high standards of guest service for any marketing promotion or event.
Issues player cards for new and existing accounts and issues any benefits and marketing related perks from those player card accounts.
Assist in updating and maintaining all social media information including property website, Twitter, Instagram, and Facebook pages
Assist in tracking weekly expenditures, including costs for advertising, database and special events and promotions and preparing variance summaries for financial reviews.
Assist in preparing creative assignment forms for direct mail and advertising initiatives
Assist in gathering and analyzing all data needed to provide suggestions for mail files, coupons and any direct mail determined plans.
Assist in maintaining a cohesive and constant image for the company in all advertising, print production and signage.
Communicates between guests and management employees to ensure customer satisfaction.
Comply with our drug & alcohol free workplace. Subject to for cause and post-accident drug tests.
Completes all company-required training within designated time frames.
Other duties, as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Must have the ability to review and comprehend player data and other necessary documentation and observe play of guests.
Must have the ability to maintain strict confidentiality relative to financial data, casino policies and marketing plans.
Must have the ability to communicate effectively with guests, vendors and all levels of employees.
Must have the ability to work in a casino environment exposed to smoke, bright lights and noise.
Must have the ability to perform assigned duties under frequent time pressure in an interruptive environment.
Broad variety of task and deadlines may require an irregular work schedule.
Accuracy in completing assigned duties in a timely manner
Will require the following: walking 15%, standing 10%, sitting 65%, lifting 10% (up to 50 lbs.)
Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays
Must have the ability to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, and microphone.
Third or fourth year college student preferred
Must be able to obtain a Missouri Gaming License
Must possess average computer skills, specifically with all Microsoft Office programs.
Ability to learn multiple casino tracking programs
Excellent customer service experience
Must have the ability to solve complex problems
Oral and written communication skills
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
WHO WE ARE
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado's properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com and be sure to like us on Facebook!
Eldorado Resorts, Inc.