University Of Tennessee Knoxville , TN 37902
Posted 2 months ago
Under the general direction of Ticketing & Marketing Manager, provide outstanding service in the following areas: premium ticketing and event day service (suites, loge boxes, club areas); website support and general customer service response; ticketmaster sales support; event marketing; social media; scheduling and supervising student workers. As a non-exempt position, weekly schedule will will vary around event hours--weekends and evenings will be regularly required. Position requires candidate to verbally converse clearly and effectively with clients in a sales/customer service atmosphere. This is an active, working position that regularly requires long days on the move, both standing and walking.
Coordinating and fulfillment of premium ticketing and associated in-event service:
For concerts and special events, complete orders by conducting sales transactions and ensuring customers receive their tickets and are otherwise ready to attend the event.
Leading up to event days, collaborate on preparations for premium event spaces.
On event days, ensure that the guest experience, especially in premium areas, is outstanding--including confirming food orders are in place and properly serviced, areas are clean, event staff are prepared to answer question, and similar as assigned.
TB Arena website and social media support/creativity/maintenance
Ensure all platforms are consistently up-to-date, engaging, and on-mission/brand.
Collaborate on management of TBArena.com, TBA Facebook, and TBA Twitter to communicate event requirements, announcements, opportunities, and general information in a timely manner. This will require seeking updated information from multiple parties within and outside arena management.
TB Arena general customer service -- email, phone, social media, other as assigned:
Monitor email from TBArena.com, messages from Facebook and Twitter, and similar as assigned.
Coordinate responses or updates, as necessary with arena management team.
Identify potential concerns and opportunities that may impact guests.
Ensure follow-up on all concerns.
Ticket office support and student worker management/scheduling
Other as needed event support and preparation-- arena events vary by format, schedule, and many other factors.
Knowledge, Skills, and Abilities:
Ability to effectively manage digital communications -- email, social media, website
Strong writing skills-- able to convey messages effectively
Strong inter-personal skills-- engaging with customers, clients and leads
Ability to track, summarize, and record sales digitally
Ability to follow direction and make reasonable decisions about how those directions should be applied in fast moving/changing situations.
Ability to work odd/long hours when scheduled--including nights and weekends
Preferred Knowledge, Skills, and Abilities:
Knowledge of the ticket sales process
Skilled at generating and managing work schedules
Required level/type of experience and/or years of experience:
Preferred level/type of experience and/or years of experience:
Experience with event ticket sales
Experience with premium service environments (suites/clubs/etc.)
University Of Tennessee