Marketing Coordinator

Brookdale Senior Living Redwood City , CA 94063

Posted 3 weeks ago

Overview

Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company.

Here you'll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there's a place for you to make a difference in lives of the families we serve throughout our continuum of care.

Responsibilities

Provides marketing support services to the sales staff to ensure the timely administration of sales and marketing efforts.

Maintains and/or improves upon the occupancy level of the community in accordance with marketing and business plans. Utilizes sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals.

Assists in the sales process by helping prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about how services and programs can meet their needs. Responds promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Provides appropriate community and company information to anyone who inquires.

Completes weekly follow-up calls, letters, and tours as defined by the community marketing plan and as directed by the SMD (Sales & Marketing Director). Coordinates and completes all activities needed for the sale and converts deposits to move-ins, including, but not limited to, visiting the prospect's home, health care providers, or other locations and ensuring that the required forms are completed by the prospect, his/her physician and family prior to move in. Communicates daily with SMD and other key associates regarding the status of all prospective move-ins. Utilizes the "Resident Move-In Status Log" to record pre-residency steps and to facilitate communication.

Coordinates the move-in process for new residents in an efficient and welcoming manner, as needed. Ensures paperwork completion, residence preparation, mover scheduling, community support and resident orientation. Provides administrative support for the Marketing Department.

Represents the community and increases awareness through participation in outside events, professional groups, and community involvement as directed by the SMD. Uses relevant community knowledge and research to assist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as specified by the community marketing plan and SMD.

May answer phone calls and log leads according to established protocol into the prospecting system.

Assists SMD with execution of marketing plans to achieve community occupancy goals. Prepares data for weekly and monthly reports. Provides sales performance information to SMD.

Maintains working knowledge of the lead management system and uses to develop reports. Inputs sales and marketing activities, as directed, in a timely manner and according to systems standards.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceHigh school diploma or General Education Degree (GED) and a minimum of three to five years administrative experience, preferably in the retirement or medical industry or pharmaceutical sales, with a proven track record of focus on customer service is required.

Certifications, Licenses, and Other Special RequirementsNone

Management/Decision MakingUses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process.

Has working knowledge of the organization. Ability to greet staff and visitors in a courteous and friendly manner. Knowledge of Medicare and Medicaid regulations to include applicable processes, if required in the community.

Knowledge of state regulations impacting or directing the delivery of services, if applicable. Ability to effectively listen and communicate verbally and in writing. Ability to effectively manage time, tasks and projects in a dynamic environment.

Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers' expectations, needs and circumstances. Ability to work effectively with diverse personalities and to treat people with dignity, respect, fairness and maturity.

Ability to operate personal computers and related software including Microsoft Office applications. Ability to learn and operate the customer relationship database. Ability to keyboard accurately and efficiently.

Physical Demands and Working Conditions

  • Standing

  • Walking

  • Sitting

  • Use hands and fingers to handle or feel

  • Reach with hands and arms

  • Talk or hear

  • Ability to lift: up to 50 pounds

  • Vision

  • Requires interaction with co-workers, residents or vendors

  • Possible exposure to communicable diseases and infections

  • Requires Travel: Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Email Marketing Coordinator

Electronic Arts

Posted 3 weeks ago

VIEW JOBS 7/26/2019 12:00:00 AM 2019-10-24T00:00 Requisition Number: 156076 Position Title: Assoc Marketing Specialist External Description: Email Marketing Coordinator Job Description EA is looking for an experienced Email Marketing Coordinator to help deploy emails to our global network of players through enterprise level deployment systems across our portfolio of games. This role is an integral part of the Dynamic Omnichannel Messaging (DOM) team; a centralized, always-on, automated marketing program that drives acquisition, engagement, and retention across EA's portfolio of games and destinations. The Email Marketing Coordinator will make a big impact supporting the day-to-day operations of our global enterprise email program, in addition to enabling key partners to continue to iterate and automate our program which will be central to fortifying DOM tech and bringing Personalization Intelligence to players. One of the Dynamic Messaging team's key principles is to deliver world-class content experiences for EA players. The Email Marking Coordinator will help to deliver personalized content across the player journey and help shape these experiences through our email channel. About the Team The Dynamic Messaging team's primary goal is to motivate players to engage with EA games by delivering content against key moments in the player's journey. The team focuses on leveraging behavioral and transactional data, as well as automation tools to deliver personalized messages, at scale; and strategically delivers enterprise-wide solutions that allow for cross-channel marketing automation to power new digital business models. Responsibilities of this role include: * Understand daily operations, systems, and data related to EA's email program * Work with email team in order to optimize program by monitoring deployments, providing results for analysis, and collaborating with team members * Asset management for all deployment request types * Build and manage of core English content that is required for translations * Manage documents that are used for distribution for localization * Manage all global edits and approvals * QA checks prior to email deployments * Set global email content live for deployment * Manage email program campaign calendar * Manage and maintain program automations * Work with partner teams to deploy Ad Hoc deployment requests * Partner with cross-functional teams to identify gaps in processes and to develop and deliver workflow enhancements * Cultivate relationships with internal partners and stakeholders * Update and maintain process documentation and best practices * Troubleshoot and solve problems in a highly visible environment * Develop a deep understanding of our player segmentation approach * Consistently identify opportunities to scale and refine tools and processes * Follow content, social, and digital trends and best practices within and outside the gaming industry Desired Skills and Experience * 3+ years experience of Email Marketing Experience * Experience with major ESP platforms (preferably Salesforce Marketing Cloud) * 2+ years of free hand (expert) HTML experience (preferred) * 2+ years of free hand (expert) SQL experience (preferred) * Bachelor's Degree or equivalent experience required. Degree in Marketing, Advertising, Communications, Business or Economics is preferred * Ability to manage multiple projects among a wide range of internal stakeholders, prioritize, and meet tight deadlines in a fast-paced environment * Experience navigating complex operational processes * Creative and strategic thinker, with the ability to clearly articulate vision and implement plans * Investigative, problem-solving mindset and a strong eye for detail * Positive, solution-oriented attitude * Expertise in quality control checks, in-depth troubleshooting * Highly curious and eager to learn * Excellent oral and written communication skills; comfortable with data * Proactive, operationally minded, and efficiency focused * Comfortable in a fast-paced, dynamic, and deadline-oriented environment * Proficient with Microsoft Office and Google Suites * Experience with the gaming industry (desktop and mobile), game development, platforms, subscription models, and ecosystems is a plus * Experience with Quality Assurance workflows is a plus City: State: Community / Marketing Title: Email Marketing Coordinator Company Profile: Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets. EEOText: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. Date Opened: 2019-06-10 04:44:00.397 EEO Employer Verbiage: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. Location: Redwood City Location_formattedLocationLong: Redwood City, California US Electronic Arts Redwood City CA

Marketing Coordinator

Brookdale Senior Living