Marketing Client Services Manager (Ibm)-Usa

Ingram Micro. Irvine , CA 92606

Posted 6 months ago

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.


The Marketing Client Services Manager (MCSM) is responsible for the marketing planning and implementation of assigned clients or programs. They collaborate with account management in the development of comprehensive marketing plans.

They have a strong knowledge of Ingram Micro's programs and services in order to consult internally or with clients on business and marketing strategies. MCSM's develop, track and execute a variety of marketing activities and events. They understand marketing trends, technology trends, product positioning and market opportunities.

They have knowledge of Ingram Micro reseller customers and segments, act as the subject matter expert on their client and / or program and work with account management on positioning a plan or program. They may also direct the daily activities of associates through delegation of projects.


Education: Bachelor's degree or relevant additional experience in related field.

Experience: Four to six years of marketing experience, preferably in the high tech computer related environment.

Experience developing and implementing channel marketing programs is desirable. A basic understanding of the distribution channel preferred.

Demonstrated knowledge or similar experience outside of Ingram Micro related to the above Job Description, including the following skills and abilities:

Knowledgeable in: Technology products and distribution channels relative to assigned product category is desired ; General computer applications (Microsoft Outlook, Word, Excel, Power Point and SharePoint) as well as specific Ingram Micro systems (i.e. SAP, IMPulse)

Skilled in: Selling and negotiation, proficient writing skills, presentations skills, multi-tasking skills, problem solving skills and trouble-shooting abilities, strong attention to detail, organizational and time management skills

Ability to: Communicate with executive level associates internally and externally in an articulate and professional manner.

Ability to practice discretion and understand appropriateness of communication and behavior, contribute in the marketing plan or program development process based on client goals, implement recommendations and see projects through to completion.

Ability to professionally conduct meetings and discussions, work both independently and as a team member.

Ability to travel up to 30% of the time, international travel may be required.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Services Senior Manager Senior

The Capital Group Companies Inc

Posted 1 week ago

VIEW JOBS 10/8/2019 12:00:00 AM 2020-01-06T00:00 Req ID: 30979 Experience Level: Director Other Location(s): N/A Relocation offered: Yes Travel required: None Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it's more than that. It's smart and highly driven people united in purpose to serve our investors and one another. Bring your energy and unique perspective to Capital and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed. You'll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you'll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous. The Client Services Senior Manager (SM) is part of the American Funds Service (AFS) leadership team within the Shareholder Services department. The SM role has responsibility for coaching, developing, and evaluating the performance of managers who lead teams of associates who provide service to our clients. The SM will be involved in executing business plans, monitoring staffing levels, ensuring that service is properly and consistently provided, handling service escalation, and identifying resource needs. In this role the SM can also expect to work with peers to identify and implement process improvements and new business procedures and policies as well as maintain a positive and engaging work environment. The SM will be a resource to their team, to peers and to other business groups by answering questions, facilitating business decisions, sharing opinions and perspectives, suggesting new and creative ideas, and participating in and leading projects. Responsibilities: Develops and maintains an effective team, including the following: * Manages, coaches, and develops talent of SHSV Managers and associates, ensuring a high level of engagement across their teams. * Oversees/monitors quality and efficiency of work (calls, written requests) to ensure high service standards are consistently achieved; addresses issues identified. * Demonstrates broad working knowledge of SHSV functional responsibilities, interdependencies, procedures, risks and controls, and in-depth knowledge of the investment management industry as it relates to Capital Group's products. * Evaluates business processes and procedures with a focus on continuous improvement; identifies, recommends, and leads change. * Guides associates and engages relevant internal and external parties to manage and resolve high-risk, escalated business scenarios. * Exhibits knowledge in current and possible future policies, practices, trends, technology and information affecting SHSV and impacting financial results. * Develops, leads or participates in SHSV initiatives to achieve business plan outcomes in alignment with AFSG's Mission. * May lead execution of a work stream plan. Qualifications: Demonstrates the following: * Drives Results – Consistently achieves results, even under tough circumstances. * Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action. * Drives Engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives. * Develops Talent – Develops people to meet both their career goals and the organization's goals. * Business Insight – Applies knowledge of business and the marketplace to advance the organization's goals. * Manages Complexity –Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. * Technical Skills – Possesses a high-degree of business functional and technical knowledge and skills to do the job at a high level of accomplishment. * Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions. * Cultivates Innovation – Creates new and better ways for the organization to be successful. * Courage – Steps up to address difficult issues, saying what needs to be said. * Resourcefulness – Secures and deploys resources effectively and efficiently. Deadline to apply is 10/18/2018 Company Overview: Founded in 1931, Capital Group is one of the world's largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. Nearest Major Market: Irvine California Nearest Secondary Market: Los Angeles The Capital Group Companies Inc Irvine CA

Marketing Client Services Manager (Ibm)-Usa

Ingram Micro.