Not many teams aspire to zero. In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to 'making zero happen' - zero cost of returns, zero waste, and zero defects - to benefit our customers, company, and environment. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy; discover great deals on quality open box, used, and rental items; recover returned and damaged product value; keep thousands of tons of waste from landfills; and create the best customer returns experience in the world. We have an eye to the future - we create long-term value at Amazon by focusing not just on the bottom line, but also on the planet and our people.
We are a rapidly growing organization with a sustainability goal to change the way our customers think about and purchase refurbished, open-box, and used products. Joining this team gives you the opportunity to help customers find and buy the right products for their needs across multiple online channels. You will execute end-to-end marketing strategy for the Amazon Warehouse brand. You will take the lead on site merchandising, email, PR, and paid search, all while implementing and analyzing promotional events, driving improvements to reporting, and directing and collaborating with internal customers.
In this role, you will:
Execute a robust customer awareness and acquisition program that spans multiple channels including promotional events, targeted on-site placements, paid search, email, social media, PR, associates and other channels.
Work with category managers, designers, and data engineers to improve the discovery and shopping experience for non-new products online, particularly for value-driven customers.
Continuously improve the customer experience through analyzing traffic and customer engagement metrics.
Invent and test site improvements with the support of dedicated product, design, and technical teams.
Partner with the broader Amazon Retail marketing teams to incorporate seasonal themes and support cross-site events.
Dive deep on traffic data and customer pain points to make recommendations for scalable solutions that help bolster awareness and conversion.
Bachelor's degree from an accredited institution.
2+ years of site merchandising and/or digital marketing experience.
2+ years' experience working independently in ambiguous and rapidly changing environments.
2+ years' experience with analytical, critical thinking, and data gathering skills, including the ability to translate large amounts of data into actionable solutions.
2+ years' experience managing, influencing, negotiating, and communicating with external service providers and internal teams.
Demonstrated experience planning and executing innovative marketing programs and events.
Bias for action with ability to prioritize, multi-task, and meet deadlines.
Undergraduate degree in Marketing or Business Administration.
Strong copy-writing and design skills.
Excellent verbal, written, and interpersonal communication skills.
Passion for sustainability and the used product marketplace.
Strong analytical skills, customer-focus, great judgment and creative problem solving skills.
E-commerce or retail background.
Experience managing SEM / SEO and email campaigns.
Experience with online metrics and testing tools.
Basic understanding of XML, SQL, Excel, and Tableau.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.