Marketing Bulk Event Sales Consultant FT

Comcast Jacksonville , FL 32277

Posted 4 months ago

Business Unit:

Xfinity Retail Store Summary:

Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences

Position Summary

Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.

Product & service offerings include:

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

XFINITY Mobile

Core Responsibilities

  • Provide superior customer service with all customer interactions.

  • Deep understanding of XFINITY products and services; effectively inform and educate customers.

  • Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.

  • Understand XFINITY products capabilities and how they outperform the competition.

  • Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements.

  • Position devices, mobile devices and 3rd party accessories as part of core product offering.

  • Set high standard by meeting or exceeding sales & customer satisfaction goals.

  • Support store operations including inventory, equipment transactions and payment activity.

  • Thrive in a fast paced, high-energy, rapidly changing environment.

  • Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.

  • Complies with all operational policies and procedures and Comcast code of conduct

  • Completes all courses in the training curriculum.

  • Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.

  • Requires travel throughout the store to greet and direct customers, perform product demo at various stations.

  • Drop-off and pick-up equipment for customers back of house.

  • Other duties and responsibilities as assigned.

Key Qualifications

  • High School Degree or Equivalent

  • Generally requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience

  • Must enjoy interacting with people

  • Committed to providing world class customer experience

  • Warm & engaging-ability to develop rapport quickly

  • Positive, "I can help you with that" attitude

  • Genuinely curious about customer needs

  • Solution orientated

  • Strong communication skills

  • Consultative selling approach

  • Passion for technology

  • Desire to learn

  • Ability to excel in dynamic environment

Comcast is an EOE/Veterans/Disabled/LGBT employer


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Decision Sciences For Home Lending Marketing And Sales

Jpmorgan Chase & Co.

Posted 4 days ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 Director of Decision Sciences for Home Lending Marketing and Sales Req #: 190085397_1 Location: Jacksonville, FL, US Job Category: Marketing/Communications Job Description: About Chase: Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com. CCB Data & Analytics: The CCB Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth. The Role: The Director of Decision Sciences for Home Lending Marketing and Sales will be responsible for the strategy and optimization of targeted marketing within Home Lending, primarily focused on digital channels, and the automation of marketing campaigns to realize business efficiencies using state of the art decisioning engines. Developing strong relationships with business partners, leading marketing impact/results discussions, and proactively identifying information needs within Home Lending will be essential in this position. This role will report directly to the Head of Home Lending Decision Sciences, and work cross-functionally with stakeholders in Home Lending, CCB Data and Analytics, CCB Technology and second line functions, including Control and Risk. Core Competencies/Key Priorities: * Exceptional Analytical acumen and demonstrated ability to advance thinking to "best in class", with a mindset for being customer-obsessed and driving effectiveness * Experience embedding data science with campaign analytics to drive collaboration * Business acumen in marketing analytics, third party data assets and the processes of sales cycle specific to Home Lending * Leadership and presence to engage with the highest levels of management at JPMorgan Chase * Ability to lead a complex organization supporting a broader matrix structure * Proven record of innovation and thoughtful risk-taking * Appreciation for controlled execution and applicable regulatory requirements * Ability to concisely articulate complex information in both verbal and written form * Strong interpersonal skills to both partner with and influence stakeholders Principal Duties & Responsibilities: * Develop roadmap of advanced analytics and MIS to support achievement of Home Lending Marketing and Sales objectives within digital channels * Define and deliver analytical insights based on large volumes of data with strong storytelling to solve business problems with tangible outcomes * Define content and build analytics to enable direct delivery mechanisms, automation and value added tools and services for clients * Manage programs of work to help automate processes within the business and lead transformation initiatives Experience Requirements: * 8-10 years of experience in the field of analytically driven marketing * Proven experience leading teams with a focus on analytics and MIS * Experience within a digital footprint to shape the future business needs * In-depth understanding of a sales pipeline and the role of Marketing and Sales * Proven experience with emerging technologies related to insights (e.g., Big Data, next generation analytics and Business Intelligence tools) * In-depth understanding of large organization culture and how to navigate the various matrixed environments to achieve objectives * Synthesizing data and analyses to streamlined, simplistic messages * Demonstrated experience in developing business plans, identifying opportunities, structuring goals to achieve objectives, structured problem solving and analytical skills Skill Requirements: * Strong management and leadership skills, including demonstrated success leading organization through significant change to achieve results * Strong interpersonal and communication skills, ability to work across functions as well as with outside parties to ensure alignment and action toward common goals * Ability to build trust-based relationships * Proven strategic thinking and creative problem solving skills with ability to translate strategy into tactical plans * Executive presence and presentation skills * Strong written and oral communication skills * Results oriented and thrive in a fast paced environment with high expectations * Ability to attract, develop and retain talent in the field of advanced analytics Analytical and Technical Skill Requirements: * Strong aptitude for technical concepts and ideas * Experience with customer-centric design, marketing processes or consumer behavior modeling * Experience with dynamic and interactive visualization/reporting applications such as Tableau * Proficient in standard data mining and analytical methods * Excellent understanding of experimental design, A/B and multivariate testing * Experience managing a team of analysts who use data analysis languages such as Python, SAS, Java, R, JavaScript, C++ or Scala * Experience with Big Data platforms such as Hadoop, Hive, Impala or Spark * Experience with relational databases digital , "marketing automation" , Midas , analysis , analytics , "Digital channel" , "big data" , "business Intelligence" , Hadoop , marketing Jpmorgan Chase & Co. Jacksonville FL

Marketing Bulk Event Sales Consultant FT

Comcast