Marketing Analyst Customer Engagement & Loyalty

Purpose

The Marketing Analyst, Customer Engagement & Loyalty is responsible for developing a data-driven approach to Save A Lot's new customer engagement and loyalty program. Reporting to the Director of Customer Engagement & Loyalty, the Marketing Analyst will spend their time assisting with the implementation of the customer engagement program and use related tools to build business cases, analytical/financial needs and other growth and development opportunities to support ongoing customer engagement projects. This is an opportunity to drive data-driven change to an organization. This position will partner cross-functionally with internal and external stakeholders, including but not limited to Marketing, IT, Merchandising, Finance and Retail Operations.

Responsibilities

• Analyze campaign results and weekly/monthly reporting metrics in order to draw conclusions to improve and optimize Save A Lot's customer engagement program

• Identify customer segmentation or targeting opportunities at the network level, market level or store level to drive sales and traffic into stores

• Design, execute, and measure A/B testing to determine promotions, communications, etc. that have the largest impact on the business

• Proactively deliver insights to Save A Lot Retail Partners that drive their business forward

• Utilize data visualizations through the creation of dashboards and presentations to effectively communicate findings

• Evaluate the structure and offerings of the customer engagement program and suggest and implement any necessary changes to offerings based on rigorous quantitative and qualitative analysis

• Work with internal teams as well as Save A Lot Retail Partners to gather and understand detailed functional requirements for program success

• Perform financial modeling on an ad hoc basis as needed

• Deliver high-quality analyses for various stakeholders with quick turnaround time

• Collaborate with third-party vendors to identify opportunities to optimize the customer engagement program

• Assist with other Marketing measurement and analysis as needed

About You

• Bachelor's degree in business, analytics, or any quantitative discipline

• 3+ years of analytical work experience

• Proficient in Microsoft applications including Excel and PowerPoint

• Possess skills in SQL to solve complex problems, optimize queries, or deliver actionable insights

• Possess deep knowledge and experience in customer loyalty and marketing, combined with a passion for developing and executing strategies to increase customer retention and engagement

• Demonstrated experience using analytics to make fact-based decisions that improve the effectiveness and the efficiencies of all marketing activities

• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment

• Strong team player with the ability to take initiative and work well independently

• High attention to detail with the ability to think critically

• Excellent communication skills at all levels of management

Physical Requirements

• Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed

• Most work is performed in a temperature-controlled environment

• Incumbent may sit for long periods of time at a desk or computer terminal

• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of a normal workday

• Stooping, bending, twisting, and reaching may be required in completion of job duties

Our Values

Ability to demonstrate, understand and apply our workplace values.

• Simplicity (operate) - the drive to identify root cause and innovate to remove complexity to deliver the best outcome

• Heart (emotion) - the passion that drives you to get up every day and work hard to strive for excellence

• Performance Excellence (mindset) - clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability

• Respect (philosophy) -taking pride in being inclusive and treating everyone who comes through the doors with respect

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location.

Other details

• Job Family SC Individual Contributors

• Pay Type Salary

• Employment Indicator Hybrid

• Min Hiring Rate $64,000.00

• Max Hiring Rate $85,000.00

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• 400 NW Plz Dr, St Ann, MO 63074, USA