Market Service Manager

Market Fixed Operations Manager

Essential Job Functions:

• Identify and assist in developing programs and processes that lead to the growth and increased profitability of our parts and service business.

• Have a broad view of all aspects of the Camping World business, and represent the company with insights and observations that integrate all business channels.

• Create customer satisfaction and retention by assisting in the hiring and development of key team members while creating a parts and service team that truly exceeds customer expectations.

• Identify, initiate and conduct training. Ad-hoc, group, on-line training needs identified and reacted to needs quickly and measure and monitor results of training.

• Develop a talent bench in markets and individual locations.

• Implement and share best practices in our parts and service departments consistently, throughout our organization.

• Improve the processes and procedures that are utilized by our parts and service departments day to day.

• Assist parts and service leaders in analyzing and standardizing operating and administrative procedures that increase efficiency, effectiveness, productivity, and profitability.

• Analyze monthly service and parts financial statements and identify areas for improvement with location management.

• Stay current with industry trends for parts and service.

• Participate in regional meetings as needed.

• Ensure customer service is paramount in every location.

• Interact with vendors and/or manufacturers as needed.

• Interact with customers as needed to resolve concerns as well as understand opportunities to improve.

• Assist in acquisitions of new dealerships when and where needed.

• Set goals, monitor performance and drive Membership Rewards and service offerings.

• Monitor and react to payroll inconsistencies.

• Prepare pay plans that align with company goals and expectations.

Essential Job Skills:

• Proven leadership and management abilities

• Results oriented with the ability to build and bring teams together to achieve targets and goals.

• Ability to manage multiple facilities, both virtually and in person.

• Track record of demonstrated high level of performance.

• Strategic thinking skills

• Customer focused always.

• Ability to prioritize functions and to administer projects with multiple dealers.

• Strong communication skills both verbal and written.

• Proficient in Dealer Management Systems as well as other software programs as necessary.

• Strong communication skills both verbally as well as written

• Excellent organization and follow-up skills are required.

• The ability to be compliant with Camping World procedures and policies.

• Customer relation skills

• Tolerance for change and willingness to adapt to ensure customer success.