Market Production Systems Expert

Overview

Konica Minolta currently has an exciting opportunity for a Market Production Systems Expert!

The technician will be responsible for installation, on-site repair and maintenance of our analog and digital copiers, facsimiles, multifunctional and connected digital products.

Responsibilities

• Regional and market technical reviews and team meeting/webinars.

• Monthly review of product and technician performance within assigned products.

• Coaching and providing training to team members.

• Difficult problem resolution, directly and indirectly

• Pre-Sales Support

• Assist with prospects and proposals.

• Initiate new business

• Post Sales Customer Support

• Complex problem resolution, customer requirements and troubleshooting of end-user workflows.

• Seeks to maximize PP product performance, cost and quality

• Complex Network installs of MFPs and solutions and advanced troubleshooting

Qualifications

• 3-5+ years experience

• High School - Degrees preferred or equivalent

• CompTIA A+ Certification

• CompTIA Net+ Certification

• CompTIA CDIA+ Certification

• Microsoft MCP or MCITP Certification or equivalent experience

• Market advocate and technical expert

• Good understanding of solutions portfolio, user level application knowledge, strong knowledge of PP solutions

• Superior working knowledge of color, mono production systems

• Expert knowledge of calibration, and RIP configurations, Fiery, creo

• Excellent verbal and written, mentoring and coaching

• Travel within assigned territory, 50% out of territory work

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.