Lowe's Companies, Inc. Roanoke , VA 24001
The primary purpose of the Market Product Service Manager is to deliver consistent customer experiences throughout the assigned market by managing Product Service teams. The job is responsible for directing the execution strategy of all product service and product facing project activity in their assigned Market, as well as managing associated Product Service budgets across the portfolio of Lowe's stores. The job is also responsible for building, fostering, and developing Product Service teams in the market. This includes identifying strengths and weaknesses and providing guidance, mentoring, and coaching to individual Product Service Supervisors. The Market Product Service Manager is also responsible for monitoring project and service performance in partnership with the Market Director, and ensuring Product Service teams have all necessary resources to perform efficiently and effectively.
Performs merchandising standards reviews on an ongoing basis and communicates opportunities for improvement to the Market Director, Product Service Supervisors, and Store Managers
Directs and provides oversight for the effective execution of in-store service needs identified by Lowe's stores, Market and Corporate teams; consults with Product Service Supervisors before, during, and after project execution to provide feedback on execution expectations, issue management, and resolution
Utilizes available tools and metrics (e.g. sales indexing, project home page, EMS) and analyzes indexing trends to identify timely service needs by Market that will positively impact business results; communicates expectations to Product Service Supervisor
Guides the Product Services Supervisor to direct labor resources and ensure adequate placement of Product Service Associates throughout the market (e.g. based on store sales tiers and volume of project load)
Ensures that all stores in the Market have an efficient staging process for product support materials: works with the Loss Prevention team to communicate reset, project safety, display disposition, and potential shrink issues to solicit their support; reviews reset and display accounts for the market and collaborates with the Area Operations Manager and store to identify opportunities; identifies and solves merchandising and/or Planogram issues in Market
Attends weekly Divisional/National Conference calls as scheduled by Deployment Planning; partners with key field and in-store leadership (e.g., VPs, Market Directors, Store Managers, Assistant Store Managers) to help define service support needs, goals, and concerns of the stores and ensure in-store service needs are met
Facilitates weekly conference call with market team to share upcoming product service focus across the market; provides subject matter expertise to the Multi-Channel Testing and Commercialization organization; provides guidance to the PSA teams; attends all quarterly store manager and area team meetings to present merchandising and reset updates, weekly store manager and area team sales calls to update teams on current issues and merchandising plans
H.S. Diploma AND 3 years experience in customer service / retail
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.