Market Operations Manager

How You'll Make an Impact

DispatchHealth seeks a dynamic leader to join an innovative and rapidly growing team in Fort Lauderdale, FL. This individual is responsible for overseeing the day-to-day operations of one market containing three cars. This includes managing staff, budgeting, scheduling, and ensuring the delivery of high-quality patient care. They will also be responsible for maintaining medical equipment, ordering supplies, and implementing policies and procedures. Direct reports include DispatchHealth Medical Technicians (DHMTs) in assigned area.

What You'll Do

• Hold primary daily operational accountability for assigned DispatchHealth markets. This includes driving clarity, consistency, and performance through a collaborative and engaging leadership style, aligning with internal stakeholders to achieve clinical, operational, and financial goals. Under direction of Area/ Regional Leadership, assist in business development activities to further grow DispatchHealth.

• Provide on-call support to regional operations team as needed.

• P & L Management: Responsible for analyzing and assisting with the financial performance of designated Markets and service lines, leading, and implementing financial strategies to improve key measures, and monitoring and analyzing budget variances with explanations and action plans to increase productivity and profitability.

• Performance Management: Manage and improve the performance of DHMTs through evaluations, feedback, coaching, development opportunities, monitoring and analyzing performance KPI data, communicating expectations and goals, and collaborating with other leaders to align with organizational goals.

• Hiring & Training: Manage the hiring process for DHMT staff, including creating job postings, sourcing, and recruiting candidates, making hiring decisions, providing training during onboarding and ongoing evaluations.

• Lab: Collaborate with the Central Services Lab team to ensure effective management and implementation of competency training, temperature logs, recording of results, supplies, and maintenance of moderately complex certification standards within the market.

• Fleet: Oversee and maintain market fleet by coordinating with central fleet, including scheduling maintenance, car washes, coordinating repairs, and ensuring compliance with relevant regulations and standards.

• Supply Chain: Manage the clinical office supplies inventory, including ordering, receiving, maintaining accurate counts, utilizing inventory software, auditing clinical kits for accuracy, managing lot numbers to prevent expiration, coordinating, and completing annual physical inventory count, and managing product additions, removals, and conversions while ensuring compliance with Pegasus tracking system.

What You Need

• Education or experience equivalent to a 4-year college degree is preferred

• Bilginual in Spanish strongly preferred

• Experience managing direct reports

• A minimum of one year experience in healthcare and management of direct reports.

• Interpersonal skills: ability to cultivate strong relationships.

• Valid driver's license with clean driving record

• Initiative and a sense of competitive drive

• Ability to stay focused on results despite changing conditions, comfort with ambiguity.

• Strong operational, problem solving and analytical skills.

• Working knowledge of Excel and other Microsoft tools

Who We Are

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient's location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave.

Our Mission

We deliver trusted, compassionate care to all in the comfort of home.

Our Vision

Building the world's largest in-home care system.

Our Values are embodied in The DispatchWay

• Courage to advocate for our patients and each other

• Innovation to trailblaze a new path for healthcare

• Integrity to create a respectful and inclusive environment

• Compassion to provide quality, safe and excellent care

Connect With Us

Get to know us! Watch the video to hear from healthcare professionals on what it's like to work with DispatchHealth. Follow us on Facebook, X, and YouTube to learn more.

Job Post Information* : Posted Date

4/8/2024 Responsibilities

• Hold primary daily operational accountability for assigned DispatchHealth markets. This includes driving clarity, consistency, and performance through a collaborative and engaging leadership style, aligning with internal stakeholders to achieve clinical, operational, and financial goals. Under direction of Area/ Regional Leadership, assist in business development activities to further grow DispatchHealth.

• Provide on-call support to regional operations team as needed.

• P & L Management: Responsible for analyzing and assisting with the financial performance of designated Markets and service lines, leading, and implementing financial strategies to improve key measures, and monitoring and analyzing budget variances with explanations and action plans to increase productivity and profitability.

• Performance Management: Manage and improve the performance of DHMTs through evaluations, feedback, coaching, development opportunities, monitoring and analyzing performance KPI data, communicating expectations and goals, and collaborating with other leaders to align with organizational goals.

• Hiring & Training: Manage the hiring process for DHMT staff, including creating job postings, sourcing, and recruiting candidates, making hiring decisions, providing training during onboarding and ongoing evaluations.

• Lab: Collaborate with the Central Services Lab team to ensure effective management and implementation of competency training, temperature logs, recording of results, supplies, and maintenance of moderately complex certification standards within the market.

• Fleet: Oversee and maintain market fleet by coordinating with central fleet, including scheduling maintenance, car washes, coordinating repairs, and ensuring compliance with relevant regulations and standards.

• Supply Chain: Manage the clinical office supplies inventory, including ordering, receiving, maintaining accurate counts, utilizing inventory software, auditing clinical kits for accuracy, managing lot numbers to prevent expiration, coordinating, and completing annual physical inventory count, and managing product additions, removals, and conversions while ensuring compliance with Pegasus tracking system.