Market Medical Director

Welcome to Pine Park Health!

We are redesigning healthcare for residents of senior living communities, and we're looking for driven, compassionate professionals like you to join us. Pine Park has experienced tremendous growth in the last few years, and we now care for seniors across more than 170 different communities in California, Northern and Southern Nevada and Arizona.

Role description

The Medical Director will join our practice in Northern Nevada at an exciting time for Pine Park, and for our care model, as we continue to grow steadily and transition gradually to value-based care. Our Reno-based practice, historically known locally as "Geriatric Specialty Care," cares for roughly 2,000 seniors, both through a home-based primary care model anchored in senior living communities, and a traditional clinic.

The Medical Director in Reno will lead our primary care provider team in Northern Nevada, both clinically and operationally. This means full responsibility for achieving clinical excellence, patient and clinician satisfaction, and top-tier results in hospital admissions, transitions of care and quality. To remain close to patients and the PCP experience, the Medical Director will see patients 1 - 2 days per week, either at one or more senior living communities in the Reno area, or in our clinic. The Medical Director will report to Pine Park's Chief Medical Officer, and will be heavily involved in company-wide initiatives, including the implementation of a value-based care model and the roll-out of technology tools designed to support PCPs delivering geriatric care in senior living communities.

Core Responsibilities

1.Provider management and coaching (40 - 50%)

• The medical director will lead the primary care provider (PCP) team in Northern Nevada, which currently consists of six nurse practitioners and physician assistants, with an additional two PCPs slated to join in April or May. This includes:

• Clinical supervision - serving as an expert resource for clinical questions and complex patient management scenarios, reviewing charts on a periodic basis, and acting as the formal collaborating physician for PAs and NPs who have not yet qualified for independent practice

• Shadowing PCPs in the field, holding regular 1:1s and group provider case reviews to develop clinical knowledge and skills

• Offering regular constructive feedback to help providers improve the efficiency and accuracy of their clinical documentation

• Reviewing quality and productivity metrics with the PCP team, and implementing initiatives to improve performance where necessary

• Understanding and communicating provider performance and compensation plans

• Interviewing, hiring and retaining PCPs throughout Northern Nevada

• Managing scheduling and PCP assignments, to ensure coverage

• Handling occasional escalations from patients, families or senior living community staff who have a question or concern about clinical care

2.Patient care (20 - 40%)

• Managing a panel of 50 - 100 patients, in 1-2 senior living communities in the Reno area, and/or in the clinic

• Conducting regular in-home (or in-office) visits for relatively complex patients, implementing comprehensive care plans

• Working directly with hospitalist or SNFist groups at nearby facilities to ensure effective transitions of care, both for the Medical Director's regular patient panel and to support proactive transitional care management for patients assigned to other PCPs in the practice

3.Company-wide initiatives (10 - 20%)

• Training providers on appropriate, efficient documentation (HCC coding, medical decision-making, time-based E/M charting etc)

• Working with Pine Park's operational and product/technology leaders to identify deficiencies in the clinical support for providers in the field and to implement new workflows to improve the provider and patient experience

• Working with the Chief Medical Officer and clinical leaders in other regions to develop and implement initiatives designed to improve performance under value-based care (e.g. referral guidelines, how to manage patients under hospice care, etc)

• Helping to guide the transition in Reno from one EHR to another

• Providing feedback on new tools developed to support our unique onsite primary care model in senior living communities

• Participating in educational or marketing-related events in senior living communities

What we are looking for

• Physician (M.D. or D.O.) with board certification in internal medicine or family medicine; experience with geriatrics, complex patients or palliative care a plus

• Experience in clinical leadership roles, leading and coaching clinicians to be the best they can be for their patients and their colleagues

• Enthusiasm for team-based care and the role of nurse practitioners and physicians assistants as primary care providers, whether practicing independently or in collaboration physicians

• Experience with value-based practice and/or managed care

• Aptitude for (and experience with) a metrics-driven approach to analyze cost, quality, and satisfaction data to drive clinical strategy and program redesign

• Excited to develop and implement new processes

• Comfort and facility with various software tools used in care delivery, population health, patient engagement and performance management

• Curiosity about the use of technology in care delivery, and willingness to try new tools and contribute active, constructive feedback to product managers and engineers building tools for providers

• "Servant leader" mindset - willing to support PCPs and other clinical colleagues managing complex patient situations and challenging schedules as the sole onsite provider in a given community

• Ability to remain calm in stressful situations

• Comfort with ambiguity and a strong desire for problem solving

• US work authorization

Travel is required for this role. You must be able to drive to multiple community partners as needed regularly. It's required that all employees receive the COVID-19 and flu vaccines before their first day of work.

Pine Park Health is an equal opportunity employer - we aim to recruit, hire, develop, compensate, and promote regardless of race, religion, country of origin, gender, sexual orientation, age, marital status, veteran status, or disability.