Market Manager

Empire Today Memphis , TN 38103

Posted 4 months ago


Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.


The Market Manager is responsible for delivering outstanding customer experiences, making their market a place people want to work, and growing the P&L for their business.

The Market Manager owns all aspects of the company's performance in their market, and is responsible for all activities related to the sales, service and installation of Empire's product lines. As a service business, it is critical that the Market Manager is able to recruit, coach, develop, support, and lead a team to reach the location's goals and objectives, both short- and long-term.

The Market Manager's duties include:

Deliver the business

  • Deliver or surpass Empire's standards for market and departmental performance: Sales, Installation, Customer Service, Admin, and Warehouse.

(In RDC markets, replace "and Warehouse" with a separate bullet further down the list that reads: "Develop and maintain strong relationships with the RDC Operations Manager and the company's warehouse leadership.

  • Manage all customer-facing aspects of the market's operation in order to deliver outstanding customer experiences 100% of the time

  • Provide daily leadership and management of all associates and contractors within the market

  • Maintain a daily cadence and rhythm that improves performance and consistency for our team and our customers

  • Support daily Sales and Installation activities as needed to strengthen relationships with contractors and drive business results

  • Anticipate future needs resource, product, tools, supplies, office and warehouse equipment and pre-empt shortages and outages

  • Appropriately balance the needs of, and conflicts among, customers, team, financials, and any other objectives

Develop the business

  • Consistently use customer and non-customer feedback to identify and address issues and process gaps

  • Improve service levels, team engagement, and process effectiveness and efficiency through full use of all tools, management and maintenance of rosters and system parameters, and training around and adherence to Empire's processes and best practices

  • Develop, model, and advance a culture that prioritizes The Empire Way (our Mission, Customer Promise, Values, and Goals. Demonstrate and demand highest levels of integrity and ethics

  • Recruit, onboard, train, performance manage, and lead their team to accomplish Empire's Goals

  • Embrace and drive full use of all resources, company initiatives, and departments across Empire Today and Market Support

Operate the business

  • Consistently grow revenue. Grow profit at a rate greater than revenue growth.

  • Establish and deliver performance to the market's annual Plan.

  • Provide regular forecasts and updates of actual vs plan

  • Forecast staffing needs for seasonal business changes and increased volume; retain, recruit and engage, and train or educate in anticipation of need

  • Performs other functions as necessary or as assigned


The successful candidate will possess:

  • 7+ years experience with a customer-facing business in a Home Improvement industry setting, with specific experience in Operations & Sales:,

  • At least 3 years of which were as the most senior manager in a branch or market location

  • At least 3 years of full P&L and hire-fire responsibility.

  • At least 3 years managing multiple different functions and managing managers of others

  • Demonstrated ability to:

  • Achieve both revenue and profit budgets, including at least 2 consecutive years.

  • Deliver strong-and-improving customer service levels, with at least 2 successive years of improvements

  • Hire, train, and retain a team, including both front-line associates and lower-level supervision / management

  • Use detailed operating reports and metrics to assess performance, identify course corrections, and achieve business results

  • In-home/'last mile' execution experience is strongly preferred

  • Strong business-to-consumer service orientation & experience

  • Proven track record in leadership and people management, with impeccable ethics

  • Consistent career progression and demonstrated resilience in the face of adversity or failure

  • Demonstrated ability to successfully lead a team through ambiguity and to successfully balance conflicting demands

  • Excellent problem solving & prioritization skills demonstrated through a sense of urgency, solid judgment, and reasoning ability, proven in a fast-paced & rapidly changing environment

  • Bachelor's Degree or equivalent combination of education and experience required

  • Proficient computer skills with fluency in MS Office (MS Word, Excel, PowerPoint and Outlook)

  • Excellent oral and written communication and persuasive skills


Employees are eligible for numerous benefits including:

  • Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.

  • A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!

  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family's health needs.

  • Prescription Drug Coverage

  • Dental Insurance Twice a year visits at no cost.

  • Vision Insurance with materials coverage

  • Flexible Spending Accounts for Medical & Dependent Care

  • Wellness Program A best in class program offering substantial awards payable right on your paycheck

  • Basic Life Insurance and AD&D

  • Short Term Disability Coverage

  • Long Term Disability Coverage

  • Employee Assistance Program

  • Paid Holidays including Floating Holidays

  • Paid Time Off (PTO) that grows with years of service

  • Empire Perks An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.




icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Market Manager


Posted 4 months ago

VIEW JOBS 5/10/2019 12:00:00 AM 2019-08-08T00:00 Is it your goal to run your own business and be a strong presence in your community and beyond? Do you thrive in an environment that empowers you to make decisions and create a winning culture? As a Manpower Market Manager you will be known as a world of work leader inspiring a team to provide talent solutions that drive business results for your clients across multiple markets. The opportunity is limitless! You will: * Inspire and lead a team of sellers and recruiters to grow the Manpower business in designated markets. * Add staff and market geography as you build your book of clients and associates. * Leverage our thought leadership to position yourself as a market and industry leader, known by clients and in communities of relevance and looked to for World of Work expertise. * Understand market and industry trends and translate into clear strategy and business plan that capitalizes on opportunity. * Manage a P&L while driving year-over-year growth in revenue and profit margin, as well as improving efficiency. Summary: The Market Manager leads/runs a Manpower business, generating sales and owning the market and the P&L, as an entrepreneurial leader. The primary focus of the role is to drive sales and inspire staff to proactively grow staffing opportunities within owned market. Results & Strategy: * P&L owner, accountable for bringing in business and improving efficiency, while aligning to organizational values and established guidelines and budgets. * Build strategy that capitalizes on market/industry opportunity in market and translates into clear business plan. * Operationalize plan into clear direction and expectations for team. People Leadership: * Inspire and lead a team of sellers and recruiters to grow the business and delight clients, consultants and candidates. * Responsible for hiring, onboarding, managing and developing a team. Typical span of control is 5-10 employees. Client & Candidate: * Develop strategies and tactics required to direct sales and recruiting activities. * Oversee execution with hands-on coaching of direct reports, involved with clients and consultants to drive loyalty and resolve escalations. Thought Leadership: * Market and industry leader known in communities of relevance and looked to for World of Work expertise. * Offers customized workforce solutions to clients, by collaborating across teams/brands to leverage the full suite of ManpowerGroup solutions. Required: * Management: 2 years demonstrated managerial and operational experience * Sales: 2 years selling a solution / in a service industry * Education: High school diploma or equivalent Nice to Have * Recruiting: In-depth knowledge or expertise in the staffing industry or full life-cycle recruitment * P&L: Ownership experience * Education: Bachelor's degree or equivalent ManpowerGroup is an EOE/AA/Vets/Disabled Employer Manpower Memphis TN

Market Manager

Empire Today