Market Manager (Blairstown)

Valley National Bancorp Blairstown , NJ 07825

Posted 4 weeks ago

The Market Manager directly manages the Branch staff at one or more branches and is ultimately responsible for the staffing and success of all employees within the branch; this includes coaching, developing and providing feedback. The Market Manager is responsible for enhancing client relationships and managing the operational functions of the branch in order to meet the financial needs of the Bank's customers and the goals set forth by Retail Management. This includes developing and implementing strategies to achieve deposit, loan and profitability goals for the branch(s) and ensuring compliance with all bank policies while providing an outstanding customer experience.

Responsibilities include but are not limited to:

  • Responsible for interviewing, hiring, performance evaluation and disciplinary action for the staff within the branch or branches, if applicable.

  • Develops the staff for promotional opportunities; manages the performance and development of employees within the branch which results in high performance, a team environment and positive employee morale.

  • Develops, communicates and drives the strategic direction within the market they manage.

  • Manages and enhances client relationships through coaching and mentoring staff.

  • Manages the operational functions of the branch including cash control, auditing and compliance requirements.

  • Builds and expands customer relationships through a consultative approach that requires visiting customers in order to understand their business needs with an outcome of growing the deposit base of the branches, increasing product utilization and revenue within the market.

  • Ensures primary and defined market area retail offices comply with all appropriate regulatory requirements which relate to retail operations and new accounts.

  • Certifies the staff completes Learning Management System training and attends classes developed by Learning & Development to fulfill the requirements of their position.

  • Ensures staff complies with all safety policies, practices and procedures. Reports all unsafe activities to Area Manager and/or Human Resources.

  • Manages the escalation of customer service problems and/or requests, proactively seeks answers and/or provides solutions and follows-up to ensure customer needs have been met.

  • Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business.

  • Directs a proactive approach to customer satisfaction and customer retention. Listens to and fully understands, the internal and external customer's needs. Interacts in an effective and positive manner with customers and co-workers.

  • Represents the bank in the community and participates in community activities as appropriate.

Required Skills:

  • Ability to prioritize, organize and delegate and follow up on assignments.

  • Ability to manage multiple branches and remote staff.

  • Ability to effectively present information in one-on-one and small group situations. Must have excellent verbal, written and interpersonal communication skills.

  • Ability to present a confident and professional demeanor to establish trust and knowledge tom the customer.

  • An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution.

  • Basic PC skills including Microsoft Word, Excel and Outlook.

  • Must be self--driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

  • High School Diploma or GED and minimum of five years related managerial experience within a financial institution.

  • Bachelor's Degree from four-year college or university preferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Hourly

Advance Auto Parts

Posted 1 week ago

VIEW JOBS 8/13/2019 12:00:00 AM 2019-11-11T00:00 Career Description Job Description We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. This job posting is for any of the store hourly positions below: Store Driver Salesperson Sales Pro Retail Parts Pro Commercial Parts Pro Manager in Training Assistant Store Manager What is a Store Driver? Entry level store position capable of supporting delivery of parts to commercial customers. The role has the responsibility to deliver parts to our commercial customers and assist with task and inventory processes in the store. This position can be part time or full time. Must be able to drive and pass Advance's driving certification requirements. What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system knowledge and basic part knowledge. The role has the basic ability to source from stores, hubs, pdq, and external suppliers. The role has in-depth knowledge of the store inventory and maintenance processes. Position can be part time or full time. Being able to drive preferred. What is a Sales Pro? Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Being able to drive preferred What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time. Being able to drive preferred What is a Commercial Parts Pro? Professional level sales position capable of supporting advanced functions for both DIY and DIFM. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY/DIFM customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time. Being able to drive preferred What is a Manager in Training (MIT)? Professional level sales and entry level management position responsible for supporting basic and advance functions on DIY and professional business. The role has knowledge of store systems, advance automotive system knowledge and parts knowledge, and has ability for identification, trouble shooting and project assistance for DIY customers. The role has in-depth knowledge of the store inventory and maintenance processes. The role owns responsibility for maintaining company standards around operating and product processes. MIT role is a developmental position to prepare for a General Manager role. The time in role should minimally be 6 months and is not recommended to exceed 1 year. MITs will participate in the GM learning journey. MITs must have the flexibility and desire to interview for and accept an open role within the district, region, or area based on business needs (vacancies, inventories, etc.). The MIT position is only full time. Being able to drive preferred What is an Assistant Store Manager? Our Assistant Store Managers lead and direct with their knowledge of store systems and expert knowledge of automotive systems and parts. They are the "go to" experts for parts identification, trouble shooting and project assistance for Advance Auto Parts customers. Being able to drive preferred Advance Auto Parts Blairstown NJ

Market Manager (Blairstown)

Valley National Bancorp