Market & Logistics Support Rep

Your mission:

• Build a high performance team to deliver key performance indicators

• Own the customer relationship at the plant level for assigned accounts in coordination with the Business Solution Manager

• Driving customer satisfaction by responding to customer needs/ inquiries in a timely manner

• Manage order intake, process orders and coordinate changes with Production Planning department guaranteeing on time delivery to the customer

• Manage customer stock levels ensuring optimal stock position and develop plans with customers to move aged materials

• Complete monthly sales forecast, follow-up of trials, Finished Goods, and maintain customer price list

• Handle customer claims in cooperation with Quality department

• Provides any necessary reports or data to the sales team

• The daily scheduling of all outbound loads from the facility, as well as all inbound shipments

• Prepare documents (i.e. bill of ladings, manifests and packing lists for outbound shipment)

• Facilitate all necessary claims with vendors over damaged freight, inadequate service and billing issues

• Plan and track shipment of final products according to customer requirements

• Match up inbound loads with outbound loads

• Making special shipping arrangements as necessary

• Does any necessary administrative work including filing reports or presenting sales team with necessary documents

• Other duties as assigned

Your profile:

• High School education or equivalent

• Cost Accounting, Reporting and Variance Analysis experience a must

• High proficiency in Excel and other Microsoft Office products

• Strong understanding of manufacturing (ERP) systems

• SAP experience required

• 2-5 years of customer service or equivalent experience in a manufacturing setting

• Demonstrated organizational abilities and priority setting

• Familiar with Microsoft Office products (including Outlook, Sharepoint, Word, and Excel)

Our Offer

Benefits: Workplace accomodations; Cafeteria; Coaching; Company retirement; Events for employees; Health benefits; Parking

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile - for colleagues and customers - our people are what drives our passion for performance, and are the key ingredient of Mondi's success. Be part of our future. Should you need further information, please contact Wualeska Oquendo-Perez, our HR Generalist.

Only CVs uploaded onto our online career platform (e.g. www.careers.mondigroup.com) will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com to your "safe list" or address book.

Awards:

Nearest Major Market: New York City