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Market Director - Support Services

Expired Job

Catholic Health Initiatives Lexington , KY 40598

Posted 3 months ago

This position supports Saint Joseph Hospital,Saint Joseph East, and Saint Joseph Jessamine in Lexington, Kentucky.

Job Summary / Purpose

This position provides leadership and is responsible for the operational, financial, and human resources management of Facilities, Nutritional Services, Environmental Services, Security, and Clinical Engineering. This position will develop and retain leadership amongst assigned service lines and create a collaborative working environment. This position also holds responsibility for the ongoing business development of assigned service lines; will also collaborate with other clinical areas to ensure that state-of-the-art equipment and clinical best practices are implemented and maintained; ensures that appropriate staffing levels are maintained to provide services; establishes and meets budget targets based on volume and expense metrics; meets targets and works to improve Performance Culture Assessment and retention of staff; grows services in patient care areas according to plan; ensures compliance with licensure, contracts and other regulatory requirements; participates as a member of the Senior Leadership Team. This position serves as the liaison for physicians with respect to issues associated with all assigned service lines.

Essential Key Job Responsibilities

  • Recommends sufficient number of qualified and competent persons to provide care or services. Analyses departmental staffing requirements and mix; utilizes personnel effectively and appropriately; recommends and justifies changes in staffing as needed.

  • Coordinates and integrates inter- and intra-departmental services. Department operations, procedures and activities support hospital mission and strategic plan; attends department head meetings; participates in MBO-wide committees; communicates pertinent information to staff and administration; attends other scheduled meetings. Actively works to break down barriers to team work and communication.

  • Develops implements and updates policies and procedures across KentuckyOne Health facilities. Reviews and revises as necessary all department policies and procedures (at least annually); develops new policies and procedures as necessary; monitors and assures compliance with hospital and department policies and procedures.

  • Determines qualifications and competence of department personnel. Develops reviews and revises as necessary all department job descriptions at least once annually; assures initial and on-going competence of all staff; monitors and provides timely feedback to staff about performance; completes performance appraisals in a timely manner.

  • Assures continuous assessment and improvement of quality of care or service provided by department. Reviews and revises quality improvement plan; establishes and monitors indicators; implements measures to improve care or services; participates in other CQI planning and activities.

  • Assures orientation and continuing education provided to all department personnel. Establishes and monitors process to ensure all staff complete orientation requirements within established time frames; provides other education or training opportunities to staff to assure competency.

  • Recommends space and other resources needed by department. Evaluates space and resource requirements; develops and submits budget by deadline; monitors and responds to changes in space or resource needs by department on an on-going basis.

  • Participates in selection of sources for needed services not provided by department or organization. Identifies and documents need for services; researches possible sources to meet needs and recommends most appropriate source; monitors provision of services by selected source.

  • Develops and implements action plan in response to departmental results of climate assessment survey. Develops an action plan in response to results of the employee climate assessment survey. The action plan will be formulated based on employee participation and will be in response to a major concern identified in the survey results. The action plan will include identification of responsible parties, an implementation date, a completion date and any follow-up dates as appropriate.

  • Develops behavioral based interview tools for each department role and uses the tool as part of the interview process.

  • Utilizes peer interview process when filling vacant positions.

  • Demonstrates Performance Management model for corrective action/performance improvement issues according to KentuckyOne Health policy.

  • Appoints department educational coordinator(s) to facilitate the delivery of department specific and organization wide education to Associates. Utilizes Education Services as a consultative resource.

  • Is accountable for and demonstrates leadership/management of the services in the department including compliance with all applicable laws, regulations and accrediting bodies.

  • Is accountable and demonstrates leadership/management of the department's financial resources.

  • Is accountable and demonstrates leadership/management of the department's People.

  • Is accountable for creating annual departmental unit goals related to growth.

  • Creates a culture that promotes clinical patient safety. Participates in achieving and maintain National Patient Safety Goals. Monitors clinical patient safety as a department/unit-based level. Participates in clinical patient safety rounds. Conducts patient safety rounds.

  • Displays knowledge and complies with the National Patient Safety Goals; contributes to improving clinical patient safety; participates in clinical patient safety rounds.

  • Other duties as assigned by management.

Minimum Qualifications

Required Education (for CHI Leadership Job Levels from Supervisor through President)

Sys/Div/Mkt/Local Director Required Bachelor's Degree in related discipline; Master's Degree strongly preferred

Required Minimum Knowledge, Skills and Abilities

Minimum of 5 years' experience in healthcare leadership

PREFERRED Qualifications

Significant knowledge of health care management and operations; understand health care finance and budgeting along with demonstrate results in financial management. The individual holding this position should have experience and positive results in managing patient care areas, including growing volumes; demonstrated results in creating a positive employee relations environment; significant physician relations skills; ability to achieve results through direct and indirect supervision and project management; strong interpersonal and communication skills at all levels: written, verbal and presentation modalities. Strong computer skills, including preparation of presentation for Board and Senior Leadership are required.

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Market Director - Support Services

Expired Job

Catholic Health Initiatives