Job Summary / Purpose
The Market Director is primarily accountable for the direction and coordination of the Mercy Ortho Service Line for Mercy Medical Center. Operational responsibilities include strategic planning, budgeting, integration and achievement of organizational goals. Acts as a role model and change agent by initiating and accepting changes for improved patient care and cost reductions. The incumbent also participates in system-wide initiatives to promote efficiencies and cooperation across system divisions.
Essential Key Job Responsibilities
Develops an annual operational plan (including scope of service) for Orthopedics Service Line integrated with Mercy's strategic plan and related departments' operational plans in order to efficiently provide services.
Responsible for development, implementation and periodic review of all policies and procedures that guides and supports Orthopedic Services. These include, but are not limited to, Joint Commission requirements, federal and state regulations, regulatory standards, etc.
Develops and maintains departmental staffing plan for Orthopedics Services, detailing appropriate employee classifications and qualifications consistent with the department's operational plan, projected volumes, patient acuity and other relevant indicators. Participates in human resource planning providing recommendations for staffing, proactive recruitment and long-term needs. Ensures compliance with staffing plan.
Responsible for ongoing assessment and improvement of the department's performance based on, but not limited to, Orthopedics quality plan monitors and customer/employee satisfaction data.
Supervises assigned management staff. Provides necessary education, orientation and support to management team. Demonstrates effective leadership and delegation skills.
Develops annual operating and capital budgets, monitors and analyzes performance and productivity and implements necessary corrective plans. Collaborates with other departments in budget preparation, determining capital priorities, monitoring and analyzing trends. Utilizes budget information in management decision-making.
Provides for the means and methods to ensure competent patient care to the patient populations served by obtaining and appropriately interpreting data, using demonstrated knowledge, feedback and appropriately adapting procedures.
Supports and abides by all Mercy policies, including safety policies and practices.
Participates in national professional and related organizations to ensure current knowledge of Orthopedics service operations.
Maintains open and positive communication with staff, physicians, other hospital departments and others. Actively participates on committees, in meetings and workgroups as assigned.
Performs other responsibilities as requested by the COO.
Collaborates with Orthopedic Physician SL Leader to lead Orthopedic Clinical direction in the areas of:
Clinical Quality Evidence-based clinical protocols and pathways Clinical outcomes Stakeholder Satisfaction Patient/families Non-physicians referral sources Strategic & Operational Oversight Planning long-term and annual strategic, business, facility, technology and operations Financial performance and development of financial performance metrics Supply chain input Competitor strategy analysis Patient Experience Culture
Required Minimum Knowledge, Skills and Abilities
Bachelor's degree in business, public administration, health care administration or nursing required.
Master's degree preferred. 3 years management level experience in health care service line preferred. Clinical experience desired.
Catholic Health Initiatives