Market Coordinator Tier 2

Sears Lake Mary , FL 32795

Posted 2 months ago

Job Description:

Req/Job ID: 1000278BR

Employing Entity: Transform SR Home Improvement Products LLC

Employment Category: Regular, Full-time

Job Function: Call Center

Store ID: 24620: SHP Lake Mary FL Call Ctr

The Marketing Coordinator is responsible for ensuring the assigned district market has the requested appointment book requests fulfilled each day as identified by company forecast and District Sales Manager requests. Incumbent will achieve targeted appointment books through Appointment Specialists that turn multi-marketing source leads into appointments. The Market Coordinator will also review performance results that are tied to department and business performance including Sit Ratios, Close Ratios, Accountability, and PNG Ratios.

Job Requirements

Job Duties/Responsibilities:

  • Receives all calls with the mindset that they are in part responsible for the customer's first impression of the company.

  • Responds in an enthusiastic, courteous, friendly and caring manner while selling the appointment to maximize lead to appointment conversion

  • Reviews daily performance with District Sales Manager (DSM) to understand appointment performance and translates feedback into Improved district performance.

  • Works with DSM (District Sales Manager) to ensure out of market appointment requests are set properly with strong communication to ensure traveling reps are productive.

  • Reviews appointment books set by Appointment Specialists and will "re-pair" the appointments that have overlapping times or appointments that have not confirmed

  • Performs ongoing analysis with DSM (District Sales Manager) on lead flow by area and product to ensure understanding of appointment results and how sit rates can be improved .

  • Establishes a written market profile of your market indicating unusual drive times and special considerations for the market

  • Works with District Sales Manager to set the proper volume and timing of overnight Project Consultant trips to minimize expense and maintain the most efficient use of resources

  • Serves as liaison between sales force and Sears's customers by managing company (sales) and customer expectations as it relates to appointment time, in-home demonstrations, travel, volume, and product presentation

  • Manages resources within the market to ensure budgeted number of appointments is met

  • Documents and tracks trends for appointments that do not result in a successfully completed estimate Provides routine verbal and written feedback to District Sales Manager and APC (Appointment Center) Assistant Manager based on trends to drive improvement in customer experience and in the appointment setting process.

  • Supports other markets as needed to fill in for absences or to mentor other Market Coordinators

  • Provides leadership in establishing and maintaining key relationships with the sales force by continuous close communication and feedback processes in place

  • Reviews appointment requests daily by area and product.

  • Keeps Assistant Manager apprised of any training issues for the region as they arise

  • Performs other duties as assigned

Required Skills:

  • Ability to lead by example, and to motivate, give direction and maintain focus.

  • Ability to effectively manage time, establish priorities and handle multiple tasks

  • Ability to be self-motivated and focused, with the ability to work under pressure as a team member within a large group

  • Ability to maintain a positive mental attitude at all times, and to handle each customer (both internal and external) in a polite, professional manner

  • Ability to handle fluid and changing data while achieving specific targets

  • Strong ability to organize and prioritize for multiple associates

  • Intermediate computer knowledge, including Word, Excel and Outlook

  • Ability to handle customer/sales force concerns, and to demonstrate an initiative in resolving in a timely manner, while maintaining a positive relationships at the same time

  • Excellent interpersonal and communication skills

  • Ability to demonstrate professionalism and the highest level of customer service skills

  • Ability to work a varied work schedule to meet the needs of the department

Preferred Skills:

  • College degree Education Requirements:HS Graduate or Equivalent Years of Related Experience: 1-2 Years Age Requirement: 18+

#HomeServices, #CallCenter


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Experience Coordinator

The TJX Companies, Inc.

Posted 4 weeks ago

VIEW JOBS 11/7/2020 12:00:00 AM 2021-02-05T00:00 Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different. Posting Notes: TJ Maxx Store 1100 || 3899 W. Lake Mary || Lake Mary || FL || 32746 Job Summary: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities: * Role models exceptional customer service * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools * Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience * Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates * Provides and accepts ongoing recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs during customer interactions * Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and supports maintenance of a risk-free environment * Performs other duties as assigned Requirements: * Available to work flexible schedule to support business needs, including nights and weekends. * Strong understanding of merchandising techniques * Capable of handling multiple tasks at one time * Strong organizational skills with attention to detail * Ability to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors to accomplish tasks * Strong communication skills * Ability to train others * One year retail and 6 months of leadership experience. At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day-just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense. Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: TJ Maxx Store 1100 || 3899 W. Lake Mary || Lake Mary || FL || 32746 The TJX Companies, Inc. Lake Mary FL

Market Coordinator Tier 2