Market Cafe Restaurant Supervisor

Pyramid Hotel Group Birmingham , AL 35202

Posted 2 months ago

About Us

At the Hilton Birmingham at UAB we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Birmingham at UAB can mean for you!

At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest.

You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Hilton Birmingham at UAB with Pyramid Hotel Group can mean for you!


Primary Responsibility

To coordinate the activities of the Market Cafe staff, to deliver a quality product and service to restaurant customers. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, performing each function is solely determined by the supervisor based upon the particular requirements of the hotel.

Essential Job Functions:

  • Trains, mentors, coaches & disciplines restaurant staff for the efficient operation of the outlet.

  • Organizes and conducts pre-shift and departmental meetings, communicating pertinent information to the staff, such as house count and menu changes, check uniform standards and give pre-shift information such as information from the BEO binder.

  • Schedules and directs staff, such as house count and menu changes.

  • Schedules and directs staff in their work assignments.

  • Ensures compliance with federal, state and local liquor laws. Assists in overseeing all TIPS training & compliance are met per Alabama's ABC Beverage Controls.

  • Moves throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.

  • Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.

  • Maintains profitability of the outlet to support overall hotel operations.

  • Controls payroll and equipment costs (minimizing loss and misuse).

  • Ensures par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead.

  • Evaluates cost effectiveness of all aspects of operation.

  • Develops and implements cost saving and profit enhancing measures.

  • Participates in promoting and marketing the restaurant. Conducts competitive research and reports trends and recommendations.

  • Interacts positively with customers and departments, promoting hotel facilities and services.

  • Coordinates restaurant service and supply needs with various departments through written and verbal communication.

  • Resolve problems and guest concerns to the satisfaction of involved parties.

  • Answers telephones in a clear voice, coordinating and documenting reservations.

  • Organizes special events in the restaurant such as receptions.

  • Maintains rapport with all departments and attends relevant meetings.

  • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence.

  • Ensure that all room and deck tables and chairs are set properly.

  • Adjust the lighting, sound and televisions correctly inside and out.

  • Maintain appropriate levels of cleanliness and organization.

  • Maintain a cash bank in compliance with Pyramid Hotel Groups cash handling guidelines, policy & procedures.

  • Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

  • Due to the cyclical nature of the hospitality industry, this position may be required to work varying schedules to reflect the business needs of the hotel.

  • Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

  • Maintains an open door policy and monitors employee relations.

  • Ensures maintenance of equipment by calling for repairs and training staff on proper use.

  • Supports the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing.

  • Provides a clean and safe environment by assigning and assisting with cleaning.

  • Execute & adhere to all brand standards as outlined in Hilton's Clean Stay Program.

  • Other duties as requested by the Director of Food & Beverage.


General Skills / Qualifications

  • Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.


  • Considerable skill in math and algebraic equations using percentages.

  • Ability to communicate effectively in English with employees and customers, understand reports and related correspondence and accurately perform all essential job functions.

  • Ability to manage a large staff and apply basic supervisory skills to plan, organize, direct employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

  • Ability to input and retrieve information using a computer system.

  • Writing ability to compose various correspondence and document reports, forms and order, using correct grammar and appropriate vocabulary.

  • Ability to walk, stand, and/or bend continuously to perform essential job functions.

  • Ability to move up to 150 lbs., with wheeled assistance.

  • Ability to lift up to 70 lbs., and to lift lighter objects overhead.

  • Must be a team player.

CARE Culture:

Assimilate into culture through understanding, supporting and participating in all elements of CARE. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

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Market Cafe Restaurant Supervisor

Pyramid Hotel Group