Market Assistant Store Manager - Center Store & Customer Service - Hannaford

Delhaize America Lake Placid , NY 12946

Posted 1 week ago

Position Title: Full-time Market Assistant Store Manager - Center Store and Customer Service

Primary Purpose:

Manage Center Store and Front End operations to ensure associate supervision and engagement and to meet financial and sales goals. Responsible for the overall operation of the entire store in the absence of the Store Manager. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

  • Responsible for managing Center Store and Front End operations.

  • Promote excellent customer service and goodwill by role modeling and providing high standards in customer service.

  • Hire associates for Center Store and Front End operations and support hiring for total store, as needed.

  • Manage performance of direct reports, as well as all store associates through performance planning, coaching, appraisal, recognition, and disciplinary efforts.

  • Provide the training and development of assigned associates, and support the development of store associates.

  • Provide recognition of accomplishments and offer constructive counseling, when necessary.

  • Work to resolve AR concerns, discuss with Store Management, elevate to AR Specialist when appropriate.

  • Assist in attaining financial objectives: sales, payroll percent gross margin, shrink, labor effectiveness, and control of other expenses.

  • Utilize company tools such as: labor management, financial reports, scheduling, ordering and business information systems.

  • Responsible for the Center Store and Front End schedules; ensure effective work schedules to meet production and customer service standards as well as associates needs.

  • Ensure Center Store and Front End compliance with company policies, procedures, practices, legal requirements, and ethical procedures.

  • Ensure compliance with all Anti-Money Laundering regulations and training.

  • Observe and ensure compliance with company security, safety, and food safety standards.

  • Ensure that proper control of all store funds and company assets are maintained.

  • Maintain techniques and layouts consistent with the corporate merchandising philosophy.

  • Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments.

  • Understand the training guides and standard practices for Center Store, Front End and the total store as needed.

  • Available to work a flexible schedule that meets the needs of the business operation including closing the store.

  • Treat all store information as strictly confidential.

  • Perform all other duties and projects as assigned. Requirements Qualifications:
  • College degree or retail supervisory experience.

  • Ability to lead and manage a team.

  • Strong understanding of store operations and total store merchandising techniques.

  • Effective interpersonal, organizational, communication and customer service skills.

  • Ability and willingness to learn multiple tasks and technical requirements of the job.

  • Ability to use technical information to solve problems.

  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.

Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions.

  • Frequent Bending, kneeling and squatting.

  • Frequent reaching, grasping, and lifting individual stock items below waist level or above shoulder level.

  • Perform repetitive hand and arm motions.

  • Stand or walk the majority of the time.

  • Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally.

  • Push/pull up to 40 lbs. regularly.

  • Pull or push up to 75 lbs. on occasion.

  • Use hands to operate controls, feel objects and use tools to open and prepare products.

  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food production.

  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.

  • Have sufficient visual activity to check ID cards, checks, invoices and other written documents. Apply On-line

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Market Assistant Store Manager - Center Store & Customer Service - Hannaford

Delhaize America