Marine Tech Support Manager

Yamaha has an excellent opportunity for a Marine Technical Support Manager to join our Marine Tech Service Group in Kennesaw, GA. You will be responsible for managing all business processes for this group.

What you'll be doing:

• Approve development of technical standards and procedures for Marine Service Department

• Providing technical guidance and leadership to Marine Service teams

• Develop product specialist to become subject matter expert on existing and future products

• Provide technical solutions to internal and external request

• Understands, implements, and can further develop KPI's and other performance measurement systems

• Collaborate with other Marine Group personnel to assist in the decision-making process for determining and promote consistent dealer or customer assistance. (i.e., OEM, Warranty team, Service Operations)

• Support Field Service Team with technical and coordination needs to meet Dealer Development goals

• Lead Monitor Projects

• Improve communication of Market Information resulting in more influence of product enhancements

• Collaborate with Service Operations Manager to understand root causes for warranty/quality issues and effectively assessing impact/magnitude.

• Identify training gaps and develop material for training.

What you need to be successful:

• HS Diploma or GED required. AS/BA/BS degree in Marine Technology or equivalent course of study preferred. Marine Industry service certifications is highly desirable.

• Minimum 5 years' experience as a Marine dealer consultant, field service representative or related service experience is required Retail marine industry experience preferred.

• Must be able to demonstrate superior skills in providing dealer and customer support.

• Experience in developing and presenting Training material in a classroom environment.

• Proficient in MS Office (i.e. Word, Excel, Outlook, PowerPoint etc.)

• Excellent record in providing superior customer service on technical issues at a dealership or with an OEM

Data analytics ability

• Strong communication skills to build interpersonal relationships and consensus

• Complex problem solving and decision making with a proven record of results orientation

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing

• Fertility Benefits

• 37.5-hour workweek

• Medical, Dental, Vision

• Life and AD&D Insurance

• Wellness Program

• Short-Term Disability Coverage (for hourly roles)

• Long-Term Disability

• Student Debt Repayment Benefits

• Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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