Sandestin Golf and Beach Resort is located on Florida's Emerald Coast between Pensacola and Panama City, eight miles east of Destin. The 2,400-acre Sandestin Golf and Beach Resort is the premier destination in Northwest Florida.
Greet customers upon entry, present the menu and any specialty items to the guest, and actively participate in special events hosted at the (Insert Outlet). Responsible for providing professional and courteous service to all owners and all guests that visit the Resort.
Essential Duties and Responsibilities
1.Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through your actions.
2.Presents menu, answers questions, and makes suggestions regarding food and service.
3.Relays order to kitchen and serves courses from kitchen and service bars.
4.Garnishes and decorates dishes preparatory to serving.
5.Observes diners to respond to any additional requests and to determine when meal has been completed.
6.Totals bill and accepts payment from guest.
7.Clears and resets tables at conclusion of each course.
8.Performs opening and closing side work as prescribed by outlet manager or supervisor.
9.Employs active up-selling techniques during every ordering opportunity.
10. Closing, bussing and dishwashing duties required.
11. Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Requirements
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be at least 18 years of age due to State Laws. Two years' experience in full service bar/restaurant operation. Detailed knowledge of menu and any known allergies associated with the different dishes. Knowledge of proper serving techniques and etiquette. Customer Service oriented.
Knowledge, Skill and Ability Requirements
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Rules and Regulations
All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company's Safety Policy.
Sandestin Golf and Beach Resort is open and operational 24 hours a day, seven days a week. Employees are required to be available to work days, nights, weekends, and holidays.
Must be able to speak, read, write and comprehend the English language.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; climb or balance and taste or smell. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 10 pounds, regularly life and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually loud.
To perform the job successfully, an individual should demonstrate the following competencies
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.