Manufacturing Site IT Operations Specialist

General Motors Spring Hill , TN 37174

Posted 2 months ago

Job Description:

This position requires an employee to be on-site on a full-time basis.

For all external applicants, we are targeting a start date on or after January 10th 2022 for this position.

About GM

We're dedicated to achieving our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for people who are passionate about helping us create safer, better and more sustainable solutions for personal mobility. Our bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities

About the role

The Manufacturing IT Operations Specialist maintains, analyzes, solves problems, and repairs computer systems, hardware and computer peripherals. Additionally, you will document, maintain, upgrade and/or replace hardware and software systems. You will need to be familiar with a variety of the field's concepts, practices, and procedures. You will plan, advise and coordinate activities pertaining to operations affecting information technology in GM's business process areas.

Additional Job Description


  • Demonstrates initiative by reaching beyond work assigned to improve output and/or help others

  • Proven ability to lead multiple and significantly complex projects and assignments

  • Proven track record in leading projects by coordinating the work of others

  • Demonstrable ability to work with cross functional team (plant maintenance and vendor teams)

  • Knowledge of Client Hardware use, repairs, replacement

  • Knowledge of Client Operating Systems (Windows 7, Windows 10)

  • Knowledge of Microsoft Office products (SharePoint, Edge, Skype, Yammer, Teams, OneDrive, OneNote)

  • Basic understanding of Active Directory management

  • Familiarity with tools for remote PC management (VNC, VPN, RDP, Bomgar, Skype)

  • Knowledge of ITIL concepts - Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk

  • Demonstrated ability with Service Management Ticketing Systems (ITSM)

  • Familiarity and exposure to technical concepts in data, video, and voice network services

  • Demonstrated ability to configure wired/wireless devices

  • Demonstrated ability to configure CISCO switches

  • Understanding of vlan configuration, switching and routing protocols, IP subnetting

  • Hands on experience with LAN sniffers and analyzers (WireShark)

  • Hands on experience with cable testers and debugging of Cat5/6 cables

  • Familiarity with 802.1x concepts

Minimum Requirements:

  • Strong knowledge of LAN/WAN concepts

  • Ability to support users at multiple physical sites

  • Flexibility to work weekend hours or production overtime

  • Flexibility to work multiple shifts (1st, 2nd, 3rd)

  • 5-7 Years in Information Technology work experience

Preferred Qualifications:

  • CISCO Certification (CCNA) a plus

  • Knowledge of Server environment

  • 3+ years of IT experience supporting end-user devices (PC's, printers, scanners, mobile phones, and tablets)

  • Basic understanding of Server Virtualization concepts (VMWare)

  • Understanding of IT Monitoring tools (Site Scope or HP-OM)

  • Bachelor's degree

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

  • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

  • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

  • Company and matching contributions to 401K savings plan to help you save for retirement;

  • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

  • Tuition assistance and student loan refinancing;

  • Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Manufacturing Site IT Operations Specialist

General Motors