Manufacturing Service Manager- Direct Hire

The Manufacturing Service Manager will lead our Inside Sales, Engineering/Manufacturing team to ensure customer satisfaction and champion the continuous improvement of our sales operations. This Manager will be a trusted customer leader in a manufacturing environment with experience leading change management and working cross functionally with a high degree of autonomy.

Role and Responsibilities:

• Lead the inside sales team as a Solution Oriented leader; remove obstacles and provide support, coaching and the tools needed to succeed.

• Ensure a "Best in Class" experience for our customers with same day acknowledgement for all quote and order inquiries and by fostering a can-do attitude where all team members can service all customers.

• Be an active member of the team; support key account management and resolve customer escalations in a way that balances the needs of the company, the team, and the customer.

• Evaluate and continuously improve sales operations processes; develop and implement training and quality assurance programs.

• Seek opportunities for significant impact; drive and implement change.

• Collaborate cross-functionally with operations, engineering, quality, and accounting; develop strong relationships with internal customers to ensure we have a foundation of trust and deliver the best service to our customers.

• Become a subject matter expert on company products and programs.

• Collaborate with executive leadership to meet strategic objectives.

• Be a positive brand ambassador of our family of brands both inside and outside the company by exemplifying integrity, entrepreneurship, and admirable character.

Skills and Qualifications:

• Bachelor's degree, preferred.

• Experience in a manufacturing environment.

• Minimum 3-5 years of experience directly supervising a team of inside sales, engineering, and manufacturing team and or customer service.

• Experience with successful change management and the ability to create a significant positive impact through process improvement.

• Experience with ERP and CRM systems, Sales Forces is a plus.

• Excellent leadership, management, and motivational skills.

• High emotional Intelligence an ability to read people and understand their needs.

• Resilient, resourceful, sense of urgency and commitment to high standards of excellence.

• Tech Savy, able to learn and optimize the use of various technology.

• Travel required, as needed.

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