Manufacturing Applications Specialist

Responsibilities for this Position

Job description

Job Description

About the Position:

Manufacturing Applications Staff Specialists work closely with various IT functional groups to resolve application issues within the organization.

Company Information:

General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.

Hybrid or onsite

• Position is an 100% onsite position (not remote).

What We Offer:

Starting your career or you are an experience professional, we offer a Total Rewards package that is Impactful and built for you.

• Healthcare including medical, dental, vision, HSA and Flex Spending

• Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits.

• 401k Match (6%)

• Educational Assistance

• 9-80 Work Schedule (This positions standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)

• On-going learning opportunities within a diverse, inclusive and rewarding work environment

Position Responsibilities:

Operational Management

• Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.

• Build rapport and gather problem details from customers.

• Prioritize incidents and service requests according to defined processes.

• Record, track, and document the incident within the Service Desk application.

• Use remote tools and diagnostic utilities to aid in troubleshooting.

• Work with end user to test fixes to ensure an incident has been adequately resolved.

• Contribute to technician knowledge base as needed.

• Provide suggestions for continual improvement

Position Requirement:

Formal Education & Certification

• Associates degree is required. Bachelors degree related to information technology preferred but not required

Knowledge & Experience

• Knowledge of windows based Operating systems

• 1 -3 year's experience working in IT

• Proficient in Microsoft Office

• Excellent problem solving abilities

• Basic Network architecture knowledge

• Good written and oral communication skills

• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills

• Strong documentation skills

• Knowledge of the below systems preferred but not required

• Kubernetes

• Docker

• Manufacturing Execution Systems

• CAD Software

• CAM Software

Personal Attributes

• Strong interpersonal, written, and oral communication skills.

• Able to conduct research into application issues

• Ability to present ideas in user-friendly language.

• Highly self-motivated and directed, with keen attention to detail.

• Proven analytical and problem-solving abilities.

• Able to effectively prioritize tasks in a high-pressure environment.

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment.

• Must be 18 years of age or older

Work Conditions

• 9/80 work week and on-call availability

• 10% business travel

• Sitting for extended periods of time.

• Rotational On Call assignment

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in addition to local market comparable and business considerations when extending an offer.