Reporting to the Senior Managing Director - Mortgage and Real Estate, provides strategic and operational direction for the Commercial Mortgage Loan Servicing team to include specific oversight of the commercial records, administration and overall loan servicing functions in conformance with company and regulatory policy. Provides ongoing leadership and development to the operations staff in order to ensure that all duties are fulfilled.
Leads all commercial mortgage loan servicing efforts for the company and ensures the servicing group is operating in alignment with the strategic direction and goals set forth for the team.
Leads and maintains a high-performing servicing team: select, develop, coach, reward, and recognize team members.
You must have a strong expertise of loan servicing regulations and related compliance requirements; stays ahead of industry and organization changes and integrates this knowledge at work activities.
Handles portfolio surveillance, monitor loan/property performance, evaluate credit quality and performance to identify risk and make recommendations to the supervisor to mitigate the risks.
Handles asset management including borrower requests requiring negotiating, structuring and recommending modifications. Works closely with the leading Director and Associate Portfolio Managers to negotiate restructured terms for distressed assets and/or handling the foreclosure of same.
Reviews and approves all exception conditions or non-routine actions and
Responsible for risk management of the portfolio and ensuring delinquency, default, foreclosures and bankruptcy performance for the organization meets or exceeds standards set for the portfolio by senior management.
Possesses, utilizes, and cultivates a strong working knowledge of all aspects of the mortgage loan documentation, administration and servicing related policies and procedures.
Watches the workflow of the servicing operation within the Commercial Mortgage and Real Estate Group streamlining processes and implementing procedures for efficiency and customer service delivery as appropriate.
Proficient in the use of on-line servicing and documentation systems as well as MS Office Products and provides mentorship to administrative and operational staff on an as needed basis.
Ensures that all daily, monthly, quarterly, annually, and year-end departmental duties are completed accurately and within the required timeframes both for internal team members and external partners and other ancillary vendors. Perform vendor due diligence and risk assessment as necessary.
Conducts regular and intensive training of department staff with a focus on product knowledge, customer service, and quality control.
Recommends operational guidelines to ensure department efficiency.
Required Job Qualifications
Bachelor's Degree in business, finance, real estate or Law Degree preferred. Ten (10) years of experience in a Loan Servicing or related environment, including five (5) years supervisory experience, or a comparable combination of education and experience.
Deep understanding of commercial loans including term loans, construction loans, documentary/standby letter of credit and consumer and real estate loan documentation.
Excellent managerial, communications, and public relations skills.
Excellent knowledge of loan servicing software systems.
Comprehensive knowledge of meaningful compliance requirements.
Ability to interact constructively with auditors, regulators and compliance consultants. Act as administrator of multiple correspondent relationships.
Knowledge of life company policies and procedures.
Other Critical Factors
Ability to work effectively without direct supervision through ambiguity, shifting priorities, and rapid change.
Proven ability to work effectively in stressful situations.
Excellent written and verbal communication skills.
Excellent organization skills and ability to prioritize multiple tasks to deliver appropriate results.
You don't need to be Christian to join our team. You do need the passion to guide our members on their Wise With Money Journey, equipping them to live more content, confident and generous lives. Thrivent strives to provide an Equal Employment Opportunity (EEO) without regard to race, religion, color, gender, gender identity, national origin, age, disability, marital status, citizenship status, military or veteran status, sexual orientation, sex, genetic information, or any other status or condition protected by applicable state or federal laws. This policy applies to all employees and job applicants.
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