Managing Director, Leadership Development, Philadelphia

Duke Corporate Education Philadelphia , PA 19146

Posted 2 weeks ago

We are growing in our North American operation. We are looking to add a Managing Director to lead our Mid-Atlantic portfolio.

Position Summary:

Through an understanding of global business, executive education and instructional design, the Managing Director is responsible for driving growth and managing a portfolio of client business. This position also has operational responsibility for a team of client facing employees within their region.

Essential Duties and Responsibilities:
  • Owns and manages a client portfolio of business
    • Owns overall accountability for portfolio success
    • Accountable for project success and quality across portfolio of clients
    • Drives the commercial performance of client projects
    • Builds and negotiates project rates and budgets
  • Leads efforts to grow the business
    • Responsible for contributing to regional, organizational and individual revenue and profit targets
    • Identifies and develops new business with both existing clients as well as new prospects
    • Participates in business development activities through contributions to proposal writing process and pitches
    • Drives the acquisition of new clients from own network, office and group marketing efforts
    • Represents Duke CE at conferences or events as needed
  • Provides excellent client relationship management (CRM) to key client stakeholders
    • Takes the lead in building or deepening relationships with a portfolio of clients
    • Builds a personal brand (in content, process, relationships, etc.) that clients look to for advice and partnership
    • Is viewed as a trusted and reliable thought leader and partner to clients
    • Handles, resolves and negotiates difficult issues with clients, suppliers and other Duke CE units and teams
  • Designs collaboratively with clients, utilizing the full range of Duke CE experience and resources
    • Understands client business context and challenges and how those challenges relate to leadership challenges
    • Leads a diagnostic dialog with clients, leading to business and learning outcomes
    • Translates client request into a logical and credible Duke CE design
    • Owns the storyline and design decisions
    • Understands Duke CEs portfolio of offerings and how those offerings related to client
    • Provides project execution excellence in the discovery to delivery (end-to-end) process
  • Leverages expertise in platform skills with clients
    • Clearly communicates the sessions topic, goal and relevance to the participants ensuring delivery excellence against desired program outcomes
    • Reads audience and makes adjustments as necessary to achieve exceptional delivery of content
    • Encourages audience interaction to improve learning
  • Leads and develops a team through targeted work experience, coaching and feedback working to create a productive and satisfying team environment
    • Manages assigned direct reports, ensuring regular performance and development activities occur
    • Actively looks for opportunities to mentor/advise employees who are not a direct report
    • Leverages people and resources to build individual and organizational capabilities in a way that balances delivery excellence with meaningful growth opportunities for team members
  • Actively contributes to the management of the business through building of regional capabilities, support of management decisions, ownership of processes or special projects and identification of potential external talent
  • Actively collaborates with peers across teams and geographies to share knowledge, support quality execution, contribute to design and solve problems working to develop capabilities across the MD community; contributes frequently to Duke CE thinking
  • Acts as an ambassador for Duke CEs philosophy, brand and culture within the office and organizational communities


  • Partners with the Global Educator Network to identify, recruit and develop faculty resources
  • Performs other job-related duties and responsibilities as may be assigned or required


Position Knowledge, Skills and Abilities Required:

  • Design Capabilities
  • Client Relationship Management
  • Executive Presence
  • Business Acumen
  • Sales Capability
  • Global Perspective
  • Develops Networks
  • Leading Teams
  • Communication Skills
  • Bachelors degree (or equivalent) required; advanced degree preferred
  • Prior Project and Client Management experience in a human capital development environment
  • Experience with instructional design, executive consulting and facilitation skills
  • Proficient in Microsoft Outlook, Word, Excel and Power Point
  • Domestic and international travel required
  • Instructional design skills
  • Facilitate and orchestrate client programs
  • Understands the business context in which corporate leadership and executive development sits
  • Communicate and build rapport with senior executives
  • Establish and maintain strong relationships with clients and key stakeholders
  • Crosses cultural boundaries with ease and authenticity
  • Project management and organizational skills
  • Builds a personal brand that clients look to for advice and partnership
  • Projects confidence, poise under pressure and decisiveness
  • Reads an audience or situation and communicate accordingly
  • Strong platform skills
  • Understands Duke CEs business model and the capabilities and differentiators; able to effectively communicate that to others
  • Leverages Duke CEs global capabilities to meet the needs of clients: must know what those capabilities are, must be able to access them and must be able to tailor them to the market
  • Possesses strong financial acumen in areas of budgeting, pricing, forecasting, profit and loss, and reporting
  • Views opportunities with a commercial lens considering contracting and working to mitigate risk
  • Operates with integrity, considering legal and ethical sides of situations
  • Leverages knowledge of the market, competitors and Duke CE products to effectively own and lead business growth
  • Understands sales cycles
  • Identifies and qualifies leads
  • Displays sales closing skills
  • Collaborates across regions and geographies to increase Duke CEs global footprint
  • Global corporate citizen; brings the whole global firm to clients, prospects and projects
  • Able to creatively develop and leverage external networks as a means to develop business
  • Leverages internal networks to complete work efficiently
  • Effectively leads and engages others
  • Develops others through regular and timely feedback
  • Communicates updates and changes with team regularly
  • Motivates teams, brings energy to projects and people
  • Interpersonal and communication skills
  • Writes compelling thought-pieces and business development proposals
Education and Experience Requirements:


Along with a competitive salary, our employees enjoy:

  • Medical, Vision and Dental coverage options
  • Company paid life and AD&D
  • Company paid short and long term disability coverage
  • Generous leave including: holidays, vacation time, discretionary time, sick time, parental leave and family paid leave
  • Tuition assistance
  • 401k with company match
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Managing Director, Leadership Development, Philadelphia

Duke Corporate Education