Managing Chief Underwriter

AXA Raleigh , NC 27611

Posted 1 week ago

Exciting opportunity to further your Underwriting career by leading an underwriting team and to mentor and support underwriters in their own career progression. Challenging environment collaborating with Underwriting Management to support the accomplishment of departmental goals and objectives.

This individual will be responsible for providing leadership/direction over a team of underwriters. This will include supervising Underwriting Team(s) to ensure underwriters appraise and underwrite applications for insurance, assess mortality and morbidity risk within company guidelines, assure equitable treatment of proposed insured's and producers, and meet the company's financial objectives. This position will also ensure underwriters approve, classify or decline applications on his or her own signature. Provide guidance to the underwriters, field force and home office staff regarding underwriting philosophy and requirements, and enhance field relationship management and problem resolution. Recognize and address trends and patterns that positively or negatively impact risk management. Mentor and develop the Underwriting Consultant(s) and/or Underwriters, support the development and training of the underwriters, and support developmental action plans. The position will be responsible for leading a team of approximately 5 - 15 team members (scope depends on overall responsibilities and case complexities and will report to a Director.

Primary Responsibilities include the following:

  1. Department Support:

  • Supports/promotes mission of Underwriting Department to all associates/customers; works closely with management and project teams to roll-out strategic initiatives

  • Supports improving our business performance by effectively managing to mortality and quality goals

  • Instills a Holistic Underwriting Philosophy with the team

  • Special projects as assigned and develop actions plans and execute successfully within agreed upon delivery dates

  • Active participation in departmental training and staff meetings and respectively exchange ideas and be receptive to other ideas and opinions

  • Monitor departmental, team and individual performance results with an eye on achieving goals

  • Manage mortality of team(s) within expected standards utilizing quality audit results

  • Collaborates across teams with other UW Team Managers to ensure consistency in underwriting philosophy

  • Internally, look to eliminate any silos between underwriting and other departments and seek collaborative opportunities


  1. Training and Development:

  • Lead and direct a team by driving performance at all levels, leading by example and influencing change by demonstrating strategic and forward thinking

  • Develop, coach and mentor assigned Underwriter Consultant(s) and/or Underwriters

  • Conduct routine monthly team meetings and one-on-ones with team members focused on development and sharing of organizational and departmental information to demonstrate transparency when possible

  • Conduct monthly "check in" with Consultant(s) regarding team member performance and developmental opportunities

  • Review UQA Results and identify any coaching opportunities with the Underwriter Consultant

  • Conduct timely and thorough case reviews on all escalations or relooks characterized by well thought out sound consistent offers the first time; share any underwriter improvement opportunities with the UW Consultant

  • Work closely with the UW Consultant(s) on the continuous development of team members

  • Proactively work with the individual team members not meeting quality goals utilizing departmental resources such as the Underwriting Consultant, the Underwriting Quality Assessment Team, Medical Directors, Trainer and the Financial Due Diligence Team


  1. Quality of Work:

  • Maintain personal production of Referral/2nd signature cases or consults within quality standards

  • Support the UW Consultant(s) with coaching and training activities geared towards the collective QC results of team members

  • Clear, concise documentation and communication of consultations and decisions


  1. Production:

  • Manage Referral/2nd signature cases or other consults within 1 business day

  • Workflow management: Manage team(s) queues and or team members to handle work within service level goals and manage carry over trends focusing on individuals with persistent carryover

  • Maintain and ensure an efficient workflow and optimize all available resources

  • Collaborate with other Managing Chief Underwriters to assess case inventory and support organizational capacity needs

  • Meet individual team member targeted training and development goals


  1. Customer Experience:

  • Coach Underwriters on best verbal and written communications

  • Emphasize and execute on a "no surprise" communications strategy with customers to include timely communication for tentative quotes and case updates

  • Conduct field force training sessions as needed

  • Participate as needed on any customer onboarding calls by showcasing our strengths and building a productive work relationship


  1. Projects and Personal Development:

  • Participate in industry educational opportunities and AXA specific courses

  • Seek continuous learning opportunities; establish and execute a Personal Development Plan, both short term and long term; partner with Director to identify internal as well as external opportunities to broaden knowledge and capabilities

  • Actively seek and participate in opportunities to attend customer conferences and meetings and present and /or facilitate customer engagement discussions.

QUALIFICATIONS:

Minimum 10+ years' experience applying Life underwriting knowledge: medical terminology, medicine, medical science and symptomology, non-medical and financial risk selection methodologies, MIB, legal and regulatory limitations, contractual provisions, products, morbidity and mortality, underwriting guidelines, manuals, and operating system. Strong background in impaired risk and financial underwriting; possess a Life Approval Authority Limit of at least $10 million; life experience to include 65+ and Large Case Experience a plus; EKG interpretation certification; knowledge of Insurance Industry Operations and Regulations. Advanced Knowledge of AXA's Proprietary Systems, UW Websites, and Manuals; intermediate proficiency in Microsoft Word, Excel, Access and PowerPoint; strong affinity for operational and performance metrics.

People management experience a plus to include a strong understanding of performance and operational management; experience or ability managing individual performance and coaching and developing individuals; hold individuals accountable; strong leadership, planning and execution and results oriented; experience or ability to build high performance customer centric teams.

Excellent communication (verbal and written), team building, and strong interpersonal and customer engagement skills; ability to present to internal and external audiences and tailor message according to audience; consistently organizes and expresses ideas/assessments clearly and concisely.

Demonstrate leadership role in department, supporting mission and providing excellent internal and external customer service skills including patience, diplomacy, tactfulness, ability to remain calm and composed under pressure, effective listening skills and professionalism; proven ability to mentor, train, and develop underwriters to positively affect decisions though consultation, negotiation, and recommendations. Ability to provide honest, candid and respectful feedback in a timely fashion. Build trust by treating others with respect, offers to help and/or assist others to achieve goals; ability to provide strong leadership, high performance team building, coaching, and performance management capabilities; experience or ability to lead or participate on strategic initiatives or projects.

Bachelor's Degree preferred plus a FALU and FLMI preferred. If does not have a FALU or FLMI, possess and/or display a willingness to obtain the designations; actively engaged on career development that could include actively working towards a CLU, participating on a local Underwriting Association Board or other industry related function, industry related presentations, meeting facilitation, and people management leadership.

ABOUT AXA:

We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.

As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees.

NOTE: AXA participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

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Managing Chief Underwriter

AXA