Managing Associate Director, Client Service And Delivery

Willis Towers Watson South Jordan , UT 84095

Posted 11 months ago

The Role

Senior-level position within Willis Towers Watson, managing a team of all levels of Client Service Managers. This person will also be responsible for providing strategic relationship management and consultative services to their own book of clients. The key areas of this role include development and oversight of members of your team as well as consulting and managing your own individual clients. This role will require a business-oriented leader who recognizes changing market dynamics and can effectively partner with a variety of internal Willis Towers Watson associates including consultants, actuaries, and other client-facing associates to ensure client satisfaction. The Associate Director must be a subject matter expert in Medicare, Health Reimbursement Arrangements and the internal processes related to our business. This is a remote position, but must be within reasonable distance to a local Willis Towers Watson office and major airport.

Responsibilities

  • Retaining, growing and managing large account portfolios, working with service delivery teams

  • Building credibility and maintaining trust by developing and implementing new solutions as the subject matter expert

  • Demonstrating a consultative client approach, with an ability to recognize what actions will demonstrate strong partnership to the client base, by developing a deep understanding of the client's needs and business issues to incorporate into wider solutions

  • Consult on service, communication and funding strategies to various levels of client management, including senior level human resources and C-suite representatives

  • Prepare, analyze and present operational and financial data effectively to clients and consultants

  • Analyze and interpret statistical reports and all other available benefits data directly or through internal or external partners

  • Work closely with supporting areas to oversee administration, ensuring service delivery meets contract requirements

  • Respond to customer needs and proactively identify potential customer concerns to ensure client satisfaction and retention

  • Prepare, analyze and present reporting to both clients and internal partners

  • Manage and train a high performing team

  • Ability to work in fast-paced, high email volume environment with seasonal fluctuations in workload

Requirements

  • Bachelor's degree required

  • 7+ years of insurance industry experience related to servicing accounts

  • 7+ years' experience successful managing an employer/client book of business

  • 2+ years working as a Client Service Manager within Individual Marketplace

  • Must have experience within the healthcare benefits administration or medical insurance industry that has provided you knowledge of medical insurance and/or Medicare insurance products (Medicare industry knowledge is a huge plus)

  • Must have a strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn

  • Ability to build, maintain and manage multiple client relationships and projects at the most senior levels within client organizations and ensure quality deliverables.

  • Ability to influence key stakeholders (internal and external) via formal and informal channels

  • High level of business acumen

  • Ability to coordinate teams across WTW segments

  • Team-oriented and collaborative

  • Availability to travel on an as needed basis

  • Executive presence with polished and well developed oral and written communication skills

  • Demonstrated ability to deliver strong presentation skills

  • Microsoft office competency required (PowerPoint and Excel a must)

  • Experience with call center operations is a plus

  • Experience with JIRA, Salesforce, Smartsheet, Confluence a plus

  • State life and health license a plus

  • CEBS, GBA, PHR, CLUE or equivalent a plus

  • Funding concepts experience a plus

  • Regulatory environment of employee benefits plans

Willis Towers Watson is an EEO/AA Employer, M/F/D/V

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate

Wal-Mart

Posted 7 days ago

VIEW JOBS 2/21/2020 12:00:00 AM 2020-05-21T00:00 Want to make a lot of people's day? Our Customer Service Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That's why it's so important to smile, greet, and thank each and every one. We are looking for friendly faces to run registers, self check outs, club pick up and more! The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping members: scanning items, processing payments, and maintaining a clean area—you get the idea! It's hard work, but our cashiers find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members. You will sweep us off our feet if: • You thrive in fast-paced environments • You're a multi-tasker at heart • You keep member satisfaction as your top priority • You can stand for long periods of time while assisting members quickly and accurately • You're a problem solver who tackles obstacles head-on to ensure each task is completed with excellence You will make an impact by: • Maintaining a positive attitude by smiling, greeting and thanking members • Providing exceptional customer service to members across the club as needed, answering any questions they may have • Maintaining a clean, neat, and member-ready area The customer associate role is a great way to start your development path at Sam's Club. Apply now! The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Customer Service, Operating front end equipment (for example, cash register), Working with mobile retail applications About Sam's Club Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center. All the benefits you need for you and your family * Multiple health plan options * Vision & dental plans for you & dependents * Associate discounts in-store and online * Financial benefits including 401(k), stock purchase plans and more * Education assistance for Associate and dependents Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart South Jordan UT

Managing Associate Director, Client Service And Delivery

Willis Towers Watson