This position is located in Duluth MN, home of the original Cirrus Aircraft Factory Service center. The service center manager, will oversee all maintenance operations at this facility by leading a service excellence culture and performing maintenance on Cirrus Aircraft in this region of the country.
Relocation assistance provided.
Essential Duties and Responsibilities:
Ensure all personnel are trained in the appropriate safety practices and procedures, including proper use and location of fire fighting equipment
Ensure technicians are using the appropriate technical data available during the performance of maintenance, preventive maintenance and alteration activities
Ensure that Service Center operator requirements have been obtained, made available and followed by inspection personnel
Ascertain qualifications of all technical employees prior to work assignment through tests, evaluation, and previous experience
Train, assist, and supervise technicians in proper work procedures and practices
Ensure the shop equipment and tools are maintained in a clean and orderly manner at all times
Ensure that all maintenance or alteration processes are appropriately completed and documented on the maintenance forms
Determine whether a hidden damage inspection should be performed, then document and inform the Chief Inspector
Initiate requisitions for stock as required for work being performed
Ensuring Exceptional Customer Service
Drive Cirrus Service Essentials with Team. Lead by example.
Displays leadership in customer hospitality, exemplifying excellent customer service and creating a positive atmosphere for customer relations.
Empowers employees to provide excellent customer service.
Establishes guidelines so employees understand expectations and parameters.
Ensures employees receive on-going training to understand owner/guest expectations.
Observes service behaviors of employees and providing feedback to individuals and or managers.
Reviews comment cards, customer satisfaction results and other data to identify areas of improvement.
Shares plans with Cirrus leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
Strives to improve service performance.
Education and/or Experience:
7 years aircraft maintenance experience
Valid A&P License
IA license preferred
Bachelor's degree or equivalent combination of education and experience. Certified under FAR Part 65. Understands the FARs, Airworthiness Directives, methods, techniques, and practices contained in the applicable manufacturers' maintenance and alteration documents, and other data acceptable to or approved by the FAA.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.