Manager-Service Center

Cirrus Aircraft Duluth , MN 55805

Posted 5 months ago

This position is located in Duluth MN, home of the original Cirrus Aircraft Factory Service center. The service center manager, will oversee all maintenance operations at this facility by leading a service excellence culture and performing maintenance on Cirrus Aircraft in this region of the country.

Relocation assistance provided.

Essential Duties and Responsibilities:

  • Ensure all personnel are trained in the appropriate safety practices and procedures, including proper use and location of fire fighting equipment

  • Ensure technicians are using the appropriate technical data available during the performance of maintenance, preventive maintenance and alteration activities

  • Ensure that Service Center operator requirements have been obtained, made available and followed by inspection personnel

  • Ascertain qualifications of all technical employees prior to work assignment through tests, evaluation, and previous experience

  • Train, assist, and supervise technicians in proper work procedures and practices

  • Ensure the shop equipment and tools are maintained in a clean and orderly manner at all times

  • Ensure that all maintenance or alteration processes are appropriately completed and documented on the maintenance forms

  • Determine whether a hidden damage inspection should be performed, then document and inform the Chief Inspector

  • Initiate requisitions for stock as required for work being performed

Ensuring Exceptional Customer Service

  • Drive Cirrus Service Essentials with Team. Lead by example.

  • Displays leadership in customer hospitality, exemplifying excellent customer service and creating a positive atmosphere for customer relations.

  • Empowers employees to provide excellent customer service.

  • Establishes guidelines so employees understand expectations and parameters.

  • Ensures employees receive on-going training to understand owner/guest expectations.

  • Observes service behaviors of employees and providing feedback to individuals and or managers.

  • Reviews comment cards, customer satisfaction results and other data to identify areas of improvement.

  • Shares plans with Cirrus leadership and ensuring corrective action is taken to continuously improve guest satisfaction.

  • Strives to improve service performance.

Education and/or Experience:

  • 7 years aircraft maintenance experience

  • Valid A&P License

  • IA license preferred

  • Bachelor's degree or equivalent combination of education and experience. Certified under FAR Part 65. Understands the FARs, Airworthiness Directives, methods, techniques, and practices contained in the applicable manufacturers' maintenance and alteration documents, and other data acceptable to or approved by the FAA.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Test Center Administrator (PartTime)


Posted 3 days ago

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. On their behalf, we securely deliver an average of 7 million exams per year to people who are seeking to improve their lives. Whether by starting a new career, further developing their skills to improve on an existing one, adding to their qualifications for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient and hassle-free experience. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world. Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world. Required Conduct: * Ensure every candidate receives a fair test * Represent Prometric's vision, mission and values * Ensure your test center provides a best-in-class and comfortable testing experience * Permit only eligible candidates * Safeguard the test center from misconduct Responsibilities: * Maintain and apply expert knowledge of test center policies, practices and procedures * Greet examinees and verify identification * Register and prepare candidate scorecards * If applicable, digitally scan and record candidate fingerprint identification * Continuously monitor candidates as they complete exams * Resolve or report candidate issues with urgency * Secure all computer software in the test center at all times * Reboot computer servers and reset passwords as necessary * Report any occurrences outside company guidelines to corporate management * Ability to be flexible with scheduling based on Prometric capacity requirements Required Experience: * High School Diploma required, college experience a plus * One to two years customer service related experience required * Ability to communicate with candidates effectively and with professionalism and authority * Ability to write detailed reports and correspondence * Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation * Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) Physical Requirements: * Capable of lifting up to 40 pounds * Ability to remain in a stationary position for extended periods of time while administering exams * Ability to perform periodic walk-throughs * Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring * Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet Available Shift(s): 1. This is a part time position. 2. Flexible shifts Monday through Saturday between 7am and 5pm with occasional evenings. Compensation" $11.50 p/hour To preview this job, watch our video prior to applying: For more information, please visit Prometric is an Equal Opportunity Employer: Disability/Veteran Other details * Pay Type Hourly * Employment Indicator Regular * Required Education High School * Duluth, MN, USA Prometric Duluth MN

Manager-Service Center

Cirrus Aircraft