Managers

Benefits:

• Flexible scheduling to meet your needs

• Paid on the job training provided

• Growth potential - we promote from within

• Free meals and employee discounts

• Medical/Dental/Vision benefits and 401k with employer match

• Employee referral program up to $100 cash

Summary

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her

team to deliver great and friendly guest experiences, operational excellence and for helping to build

profitable top line sales. They are responsible for the overall operation of the restaurant according to

Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.

Responsibilities Include

Team Environment

Hire, train and develop their employees

Communicate job expectations to their employees

Plan, monitor, appraise and review their employees' job performance

Provide coaching and feedback; disciplines when appropriate

Operational Excellence

Create and maintain a guest first culture in the restaurant

Ensure all shifts are appropriately staffed to achieve guest service goals

Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and

sanitation guidelines; comply with all applicable laws

Ensure Brand standards and systems are executed

Prepare and complete action plans; implement production, productivity, quality and guest service

standards

Complete audits and implement plans to drive system improvements

Profitability

Control costs to help maximize profitability

Execute all in-restaurant marketing promotions in a timely manner

Execute new product roll-outs including team training, marketing and sampling

Set sales goals and track results

Skills/Qualifications

Fluent in English

Math and financial management

Restaurant, retail, or supervisory experience

At least 18 years of age (where applicable)

High School diploma, or equivalent

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies this

knowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with team

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goals

Monitors progress, measures results and holds others accountable

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employee's strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and

resources

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.