Manages cable and construction technicians; manages functions involving installation and repair of wireline services; utilizes all aspects of workforce management; monitors adherence of safety practices; maintains DOT files; monitors and controls expenses; monitors building, grounds, and vehicles; provides budget inputs; promotes positive company image to the public; performs other duties as assigned or deemed necessary.
JOB DUTIES AND RESPONSIBILITIES:
1.Manages cable and construction technicians; Inspects and reviews work done by each technician on a quarterly basis for quality of work; ensures technicians are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for annual reviews.
2.Manages functions involving installation and repair and maintenance: Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; creates Construction Maintenance Requests (CMRs); monitors progress of OSP jobs and inspects after completion; monitors facility change orders (FCOs); schedules and coordinates job cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.
3.Utilizes all aspects of workforce management: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status all during the day; monitors employee performance reports; inputs works requests.
4.Monitors adherence of safety practices: Provides and records safety training and hazard communications and ensures everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates and completes accident reports.
5.Maintains DOT files: Maintains proper files and documentation for DOT drivers including monthly summary and daily inspections.
6.Monitors and controls expenses: Monitors controllable expenses; pays local bills using the P-Card program; controls inventory levels in the office and on the technician's vehicles.
7.Monitors building, grounds, and vehicles: Inspects and maintains all building, grounds, and vehicles.
8.Provides budget inputs: Prepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief.
9.Promotes positive company image to the public: Works with city official, county officials, and local customers to maintain a positive image of Windstream.
College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.