Anthem, Inc. Midland , GA 31820
Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Manager-in-Training/Manager I Customer Care
(hiring level based on experience)
This position is located in the Midland, GA office
Work hours are Monday thru Friday 10:00 am - 7:00 pm
(Saturdays as needed)
Take advantage of an excellent opportunity to lead a talented team of customer service professionals. A background in health care is not required if you take pride in motivating others, enjoy working in a dynamic, fast-paced environment, and are passionate about making a difference in people's lives, then you might have what it takes to join our exceptional management team.
Under general guidance and mentoring, the Manager-in-Training will provide oversight of the ISG Customer Service team. Primary duties may include, but are not limited to:
May be responsible for establishing department policies and procedures.
Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
The Manager I-Customer Care will lead a team of high performing frontline customer care professionals. The focus of this team is to provide enhanced services to members to ensure an optimal member experience. Primary duties may include, but are not limited to:
Provide expertise and guidance to team to ensure advanced skillset needed to deliver enhanced services to members.
Manages, supports and coaches your direct reports enabling them to deliver great consumer care and helping them meet their performance objectives.
Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
Monitors efficiency and compliance with policies and provides coaching when needed.
Makes informed decisions and solves problems using data analysis and critical thinking skills.
Achieves business results and strives to continuously improve for our consumers.
Demonstrates adaptability and flexibility when working on special projects that support business needs.
Engages and motivates direct reports within a busy call center environment.
Manager-in-Training Customer Care
5 years in progressively complex customer service environment or any combination of education and experience, which would provide an equivalent background.
Manager I Customer Care
BA/BS or equivalent experience.
1 years of experience in a leadership role and 5 or more years related customer service experience or any combination of education and experience, which would provide an equivalent background
Experience in a service-oriented role, such as healthcare, hospitality, retail and/or call center environment.
Experience and demonstrated success in recognizing / developing talent and nurturing a team environment which results in open collaboration, strong business results and improved consumer experiences.
Successful candidates should have the following qualities:
Kindness, compassion, empathy and a profound desire to help people
Ability to build relationships and influence others
Motivate and encourage teams, while providing guidance and driving quality and superior customer service
Excellent verbal and written communication skills
Adaptability and flexibility
Accountability and execution oriented
Curious/challenges the status quo
Analytical and problem solving skills
Creativity and critical thinking skills
Quick and continuous learning style
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran