Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Manager-In-Training/Manager I Customer Care - Ps14334

Expired Job

Anthem, Inc. Midland , GA 31820

Posted 2 weeks ago

Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Manager-in-Training/Manager I Customer Care

(hiring level based on experience)

This position is located in the Midland, GA office

Work hours are Monday thru Friday 10:00 am - 7:00 pm

(Saturdays as needed)

Take advantage of an excellent opportunity to lead a talented team of customer service professionals. A background in health care is not required if you take pride in motivating others, enjoy working in a dynamic, fast-paced environment, and are passionate about making a difference in people's lives, then you might have what it takes to join our exceptional management team.

Under general guidance and mentoring, the Manager-in-Training will provide oversight of the ISG Customer Service team. Primary duties may include, but are not limited to:

  • May be responsible for establishing department policies and procedures.

  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

The Manager I-Customer Care will lead a team of high performing frontline customer care professionals. The focus of this team is to provide enhanced services to members to ensure an optimal member experience. Primary duties may include, but are not limited to:

  • Provide expertise and guidance to team to ensure advanced skillset needed to deliver enhanced services to members.

  • Manages, supports and coaches your direct reports enabling them to deliver great consumer care and helping them meet their performance objectives.

  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.

  • Monitors efficiency and compliance with policies and provides coaching when needed.

  • Makes informed decisions and solves problems using data analysis and critical thinking skills.

  • Achieves business results and strives to continuously improve for our consumers.

  • Demonstrates adaptability and flexibility when working on special projects that support business needs.

  • Engages and motivates direct reports within a busy call center environment.

Manager-in-Training Customer Care

  • Requires BA/BS

  • 5 years in progressively complex customer service environment or any combination of education and experience, which would provide an equivalent background.

Manager I Customer Care

  • BA/BS or equivalent experience.

  • 1 years of experience in a leadership role and 5 or more years related customer service experience or any combination of education and experience, which would provide an equivalent background

  • Experience in a service-oriented role, such as healthcare, hospitality, retail and/or call center environment.

  • Experience and demonstrated success in recognizing / developing talent and nurturing a team environment which results in open collaboration, strong business results and improved consumer experiences.

Successful candidates should have the following qualities:

  • Kindness, compassion, empathy and a profound desire to help people

  • Ability to build relationships and influence others

  • Motivate and encourage teams, while providing guidance and driving quality and superior customer service

  • Excellent verbal and written communication skills

  • Adaptability and flexibility

  • Accountability and execution oriented

  • Curious/challenges the status quo

  • Analytical and problem solving skills

  • Creativity and critical thinking skills

  • Quick and continuous learning style

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Project Manager Sr Ps14188

Anthem, Inc.

Posted 3 days ago

VIEW JOBS 11/12/2018 12:00:00 AM 2019-02-10T00:00 Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve atone of America's leading health benefits companies and a Fortune Top 50 Company. Project Manager Sr. Must be located in one of the following locations or within 50 miles for a remote arrangement: Richmond-VA, Indianapolis-IN, Virginia Beach-VA, Mason-OH, Midland-GA, Tampa-FL, Middletown-NY, South Portland-ME, Denver-CO, Fond du Lac-WI The Project Manager Sr. will manage multiple projects of varying sizes and duration including large projects from a global perspective that incorporates both the business and technical aspects of the project. Primary duties may include, but are not limited to: * Applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. * In addition to all responsibilities of a project manager this position coaches and mentors project team members; * Mentors other project managers; * Determines project scope; * Develops resource, risk, quality, cost, and scope management plans; * Develops training plans; * Develops requirements documents; * Develops project approval matrix; * Identifies project team training and tool needs; * Defines, recommends and secures contractual agreements for services and products; * Coordinates requirements, schedules implementation and post-implement plans, and develops service-level agreements for vendor partners and global resources firms; * Defines quality gates for each project methodology phase; * Defines critical success factors; * Establishes and manages the project warranty period as assigned. Requires a BA/BS in a related field; Minimum of 5 years professional project management experience required during which at least 3 years are spent leading and directing project tasks, or any combination of education and experience, which would provide an equivalent background. Project Management Professional (PMP) certification required. Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem, Inc. Midland GA

Manager-In-Training/Manager I Customer Care - Ps14334

Expired Job

Anthem, Inc.