Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Manager-Housekeeping

Expired Job

Marriott International New York , NY 10007

Posted 3 weeks ago

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Assigns work to employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supervises Housekeeping Operations and Budgets

  • Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.

  • Inspects guestrooms on a daily basis.

  • Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

  • Inventories stock to ensure adequate supplies.

  • Supports and supervises an effective inspection program for all guestrooms and public space.

  • Understands the impact of department's operations on the overall property financial goals and objectives.

  • Verifies all employees have proper supplies, equipment and uniforms.

  • Communicates areas that need attention to staff and follows up to ensure understanding.

  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

  • Participates in scheduling employees to business demands and tracking employee time and attendance.

  • Verifies employees understand expectations and parameters.

  • Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

  • Observes service behaviors of employees and provides feedback to individuals.

  • Participates in an on-going employee recognition program.

  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.

  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

  • Empowers employees to provide excellent customer service.

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

  • Responds to and handles guest problems and complaints.

  • Strives to improve service performance.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PM Housekeeping Manager

Omni Hotels

Posted Yesterday

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Location Berkshire Place This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers. The Omni Berkshire Place's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match. Job Description To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example. Responsibilities * Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations. * Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. * Maintains open and clear communication with all departments and guests to ensure consistent service. * Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. * Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls. * Monitor Housekeeping inventories to ensure adequate levels are maintained. * Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues. * Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis. * Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc. * Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis. * Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects. * Participates in energy conservation efforts. * Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies. * Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience. * Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness. Qualifications * Prior Housekeeping Supervisory Experience in Hospitality. * High School Diploma or GED / College Degree preferred. * Must be highly motivated and have the ability to Multi-task. * Must be able to work independently. * Must have the ability to lead, motivate and develop others. Omni Hotels New York NY

Manager-Housekeeping

Expired Job

Marriott International