About the team
Do you love dynamic interaction? Are you a quick moving self-starter? The Zillow Offers Advisors Team is a growing team that helps enable a new way of selling homes. We are a trusted partner to sellers and constantly available to answer their questions and help explain their selling options. We proactively communicate via phone, text, or email to sellers to make sure that we help them meet their goals. Our team is a rapidly growing team so this is the most exciting time to join!
About the role
Selling a home is a complicated process with an uncertain timeline. Our team is focused on changing that. We directly interact with sellers to improve the experience, and help make home selling quick, easy, and painless. Join us as we set the course for the future of home selling. The ultimate goal of the Zillow Offers Advisor team is to coordinate a transaction between Zillow Group and the homeowner or provide our Premier Agents with a listing appointment opportunity. Our Zillow Advisors Team Managers will play an important part in this process helping shape and guide our teams to success.
The Zillow Advisors Team Manager will create the strategy and implement direction for the team. Duties for the role include but are not limited to:
Shape and build the team strategy
On-going coaching and development of the team
Hold formal 1:1's each month
Analyze reporting metrics and coach the team accordingly
Own relationships and communication with partner teams including agent, underwriting, product, closing teams
Own new rep hiring, training and onboarding within teams
Coach workload and direction for Support staff and pivot teams focus accordingly
Continually creating Standard Operational Procedures
Who you are
We can hear your smile from here! You are enthusiastic, helpful, organized, detail oriented, and most importantly, focused on helping the sellers achieve their goals. You are comfortable with constantly-evolving processes and a self-starter. You are also a big fan of collaboration and are excited by sharing what you've learned with others. You have:
2-4 years as a team manager leading 8-10 people a plus
Sales leadership experience or working in a sales leadership environment
See customer service as vital to the success of an organization
Ability to create training materials and deliver them to the team
A quick and flexible learner
Leadership qualities, a desire to coach, mentor and guide peers
Excellent problem solving skills with a technical aptitude
Ability to listen and hear opportunities that lead to success for Susan and ZG
Ability to occasionally work weekends
Salesforce, Excel, Chatbox experience a plus
College Degree a plus
Get to know us
Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.