Manager, WW People Programs

Apple Inc. Cupertino , CA 95014

Posted 3 weeks ago

The Worldwide People Programs team enables our Channel Partners to deliver the best possible Apple experience and sales results through their people and our Apple sales staff. We do this by partnering across Apple to create integrated global staffing programs that drive advocacy and customer experience.

As the Manager for the Worldwide People Strategies team, you are responsible for leading a team that creates, leads and implements effective program(s) that deliver a consistent Apple Brand Experience in our global retail partner stores. All program(s) developed and implemented need to employ quality and scalability across all of Apple's reseller partners worldwide. You will guide your team and work closely with key partners across Training, Finance, Consumer and Enterprise Sales, Operations, Marketing, Technology teams and others to deliver innovative sales enablement solutions and programs. As Manager, you will also help to see around corners and formulate the organizations business strategy each year, which includes key growth projects, budget management, system and tools development and program innovation.

People Strategies strives to create an amazing employee and customer experience across a variety of routes to market, countries and epicenters for technology. Creating the best in class customer and employee experience is our goal. Be a driving force behind significant creative and innovate solutions that help us get there.

Key Qualifications

  • Proven cross-functional influential leadership

  • Results driven without compromising quality

  • Executive presentation development and delivery skills

  • Excellent written and verbal communication skills

  • Ability to prioritize, plan, and execute projects successfully

  • End to end experience managing programs at a global scale

  • Ability to not just manage people, but lead and inspire them towards great work

  • Great decision quality and the ability to help others innovate and get results

  • Prioritization and focus on employee and team development

  • High level of ethics, values, integrity, and trust

  • Analytical and problem solving skills

  • Fosters trust and relationships at all levels in the organization

  • Global thinker, who performs well in a fast-paced, sometimes ambiguous environment

Description

Lead and inspire the team that develops Apple badged and other third party channel staff programs with components such as execution playbooks, partner sell-in decks, RFP's, process flow, training and communications material.

Partner with key partners and formulate a plan and team to create staffing models that drive effective coverage and help us measure our partners ability to meet staffing goals.

Partner and lead regional partners on the deployment of your own programs. You will drive the set-up of infrastructure and execution cadence to deploy a successful program based on their specific regional needs.

Drive a team to develop solutions that foster people engagement with Apple products and services, including strategic sales events, engagement programs, rewards and incentives.

Manage program cycles by developing strategies and operational solutions that ultimately mitigate issues, increase engagement and gets results.

Help develop a Program Management Office within the team that will improve tracking, delivery and partner management.

Analyze and model worldwide staffing coverage solutions in several sales routes to market.

Contribute to the innovation and development of new people engagement technologies that drive training, performance and social learning.

Act as the primary partner to the Consumer Sales Programs team to create the best in class customer experience by connecting merchandising, digital and people.

Work closely with Regional Managers and Programs teams to effectively deploy and delivery worldwide programs and processes.

Develop, motivate and inspire a team towards their life's best work and career goals.

Education & Experience

BA/BS MBA Preferred

Additional Requirements

  • Previous people leadership experience
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Manager WW Sales People Strategies

Apple Inc.

Posted 2 weeks ago

VIEW JOBS 11/27/2019 12:00:00 AM 2020-02-25T00:00 The Worldwide People Programs team enables our Channel Partners to deliver the best possible Apple experience and sales results through their people and our Apple sales staff. We do this by partnering across Apple to create integrated global staffing programs that drive advocacy and customer experience. As the Program Manager with the WW People Programs team, you are responsible for creating, leading and implementing effective program(s) that deliver a consistent Apple Brand Experience in our global retail partner's stores. All program(s) developed and implemented need to employ quality and scalability across all of Apple's reseller partners worldwide. You will work with key partners across Training, Finance, Consumer and Enterprise Sales, Operations, Marketing, Technology teams and others to deliver innovative sales enablement solutions and programs. People Programs strives to create an amazing employee and customer experience across a variety of routes to market, countries and epicenters for technology. Creating the best in class customer and employee experience is our goal. Are you interested in being a driving force behind significant creative and innovate solutions? Key Qualifications * Proven cross-functional influential leadership * Results driven without compromising quality * Executive presentation development and delivery skills * Excellent written and verbal communication skills * Ability to prioritize, plan, and execute projects successfully * End to end experience managing programs at a global scale * Sales Operations program management experience * Obsessive about managing process and details to drive scale and results * High level of ethics, values, integrity, and trust * Flexible and adaptable approach to work * Analytical and problem solving skills * Fosters trust and relationships at all levels in the organization * Global thinker, who performs well in a fast-paced, sometimes ambiguous environment Description * In partnership with cross-functional teams, develop Apple badged and other third party channel staff programs with components such as execution playbooks, partner sell-in decks, RFP's, process flow, training and communications material. * Analyze current program coverage, performance and budgets that influence worldwide staffing decisions alongside regional Sales and Finance Leadership. * Partner and lead regional partners on the deployment of programs. You will drive the set-up of infrastructure and execution cadence to deploy a successful program based on their specific regional needs. * Participate in the Center of Excellence at Apple for Retail staffing programs. * Develop solutions that foster people engagement with Apple products and services, including strategic sales events, engagement programs, rewards and incentives. * Manage program cycles by developing strategies and operational solutions that ultimately mitigate issues, increase engagement and gets results. * Identify and lead technological program enhancements that drive scalability and report on consistent program KPIs. * Analyze, compile and communicate monthly reports of program execution, results, and gaps to partners and executives. * Analyze and model worldwide staffing coverage solutions in several sales routes to market. * Contribute to the innovation and development of new people engagement technologies that drive training, performance and social learning * Work close with the Consumer Sales Programs team to create the best in class customer experience by connecting merchandising, digital and people. Education & Experience BA or BS MBA preferred Additional Requirements * Some international and domestic travel Apple Inc. Cupertino CA

Manager, WW People Programs

Apple Inc.