Manager, Workflow And Administration

In this role you'll be responsible to lead a small team to implement and administer enterprise-wide document management and Workflow solutions and related procedures that will allow for creation, organizing, scanning, and indexing documents in connection with the Bank's Enterprise Document Management plan.A Day in the Life:Lead and Maintain Workflow solutions currently built and in use by the bank.Research, design, develop, test, and implement document management solutions and services in Fiserv Director and related technologies.Build, test, and implement Workflow solutions to create efficiencies as approved.Scan and import documents into document management software.Propose recommendations for improving document management procedures.Provide administrative support in document management software.Respond to employee inquiries and provide troubleshooting/support.Assist with document management software upgrades through testing and communication to departments affected.Support department managers in creating imaging procedures.Onboard, coach and develop team members.Work independently and manage multiple tasks and projects with dynamic priorities.Perform other duties as assigned.To succeed in this role, you'll need:Bachelor's degree in information technology, Business Systems, Supply Chain Management, Asset Management, Computer Science, or equivalent educational/work experience preferred.(OCWA) OnBase Certified Workflow Administrator or Fiserv Director Workflowcertification preferred as we select qualified candidate.3+ years of proven leadership experience.Experience with Fiserv products preferred.2+ years of related experience in a bank environment preferred.Knowledge in Coding preferred.Competencies we hope you'll bring:Adaptability: You should be open to learning new skills and technologies as old techniques change and evolve.

At times it becomes challenging to adapt to new methods. You should be able to handle problems, criticism, and comments positively.Empathy: You should be able to put yourself in other people's shoes.

This can help you understand the problems and challenges that your team is facing. For instance, while giving feedback to a team member, you should understand their perspective. You should also be able to empathize with your users.

This will help you understand their needs.Teamwork: You'll have to work in teams, which requires interpersonal skills. You should know how to handle criticism, appreciate your colleagues, listen to their perspective, empathize with them, and communicate with them.

These qualities will make you a good team player.Communication: It's important that you communicate your ideas and your perspective to others clearly and effectively. Good communication within a team facilitates harmony.

You should also be a good listener. Keep in mind not to interrupt others while they're speaking.Problem-Solving: Problems and challenges are a part of every job.

The important thing is how you handle them.

The key is to look at problems objectively. Instead of blaming others, your aim should be to find solutions.

This is a key quality recruiters look for in a candidate during the hiring process.Work EnvironmentThe work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Moderate noise (i.e. business office with computers, phone, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.Specific vision abilities are required by this job due to computer work.Light to moderate lifting is required.Regular, predictable attendance is required.#LI-JC1