Manager

Wendy's Lafayette , IN 47901

Posted 3 weeks ago

What you'll do

As a Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Manager however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness.

As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below.

Specific Responsibilities Include:

Train, monitor and reinforce food safety procedures to crew members.

Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.

Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.

Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.

Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".

Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.

Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.

Follow up and ensure resolution of VOC issues as needed.

Open/Close Manager Overview:

In this role, your primary responsibility will be to supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely open and closes, cleanliness, food safety, as well as line prep set-up.

You will be a leader in creating a productive, clean, safety conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.

The Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety.

You are instrumental in the restaurant's ability to deliver our core menu of high quality items, along with our limited time (LTO) menu options. You will mentor and train team members as you continue your path of personal and professional development.


Customer Service Shift Manager Position Overview:

As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer". You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service.

You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.

The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide.

Education / Experience

High School Diploma or GED required.

Must be at least 18 years of age

One or more years of restaurant experience

6 months or more of restaurant, retail, customer service focused, or equivalent experience

Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.

Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time.

Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.

Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate.

Must have or be willing to obtain ServSafe certification by end of training

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job

What you can expect

  • 401 k

  • Vacation up to 3 weeks / year

  • Annual Performance Reviews / Raise opportunity

  • Flexible scheduling

  • Insurance program

  • Starting pay $36,000 and up based on experience

What we expect from you

  • High School graduate or GED

  • Able to pass the Servsafe Food Safety program (training provided)

  • Open Availability

  • Able to Communicate

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

Call (765) 474-7935 to apply

Email heidilynkerr@yahoo.com to apply

Visit http://oli.vi/WPt1z to apply

Apply in person: Wendy's , 2010 Veterans Memorial Parkway, Lafayette, IN



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager

Steak N Shake Co

Posted 2 months ago

VIEW JOBS 9/1/2020 12:00:00 AM 2020-11-30T00:00 Manager Job Description Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager FLSA: Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities * Effectively Manage a Steak 'n Shake Shift * Execute the 14 point walk and correct deficiencies as they arise * Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence * Ensure service, hospitality, accuracy and speed standards are achieved * Maintain strict compliance with health, safety and security standards and procedures * Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest * Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach * Ensure accurate adherence to all State and Federal laws on assigned shift * Lead by Example * Has authority to discipline associates * Recommends associates for hiring and promotion * Recommends associates for termination Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Sales Growth, TCT Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N. Sales Growth, TCT Ensure Guests are immediately recognized upon entering and as they are leaving Sales Growth, TCT Motivate all Associates to deliver great hospitality toward all guests and other associates Documentation, Coaching form, Sales Growth, TCT Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching Documentation, Sales Growth, TCT Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: Execute the 14 point walk using the "Three in One" toolâ€" ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Documentation, QSC, TCT, Food Safety, Sales Growth Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment Select the Best Ensure associates are effectively trained using the Steak 'n Shake training program, Earning your Wings Documentation, Training Scorecard Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Documentation, Food Safety Audits, QSC Assign and verify all side work is accurately and efficiently completed QSC Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity Documentation, Food Safety Audits, QSC Ensure all Safety procedures and policies are strictly adhered to Documentation, QSC, Accident Claims Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Deploy associates appropriately as planned on the Schedule and Line up sheets Labor Control, Sales Growth, TCT, FRR Ensure appropriate staffing levels of well-trained associates on assigned shifts Sales Growth, TCT, Comps. Complete shift and daily inventory and accurately post into the back office POS System Food Cost, FRR Check in food delivery, ensure proper storage and post-delivery into the POS. Food Cost, FRR Complete food order based on commissary order guide and enter into ordering system Food Cost, Inventory levels, FRR Maintain strict adherence to cash handling and banking policies and procedures COC, FRR Complete shift tools and administration duties as assigned by General Manager Documentation 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.e * Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles * Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines * Takes responsibility for shift financial results * Serves as a resource to colleagues and as a mentor to less experienced Managers * Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position’s key contacts and relationships. Primary: * Restaurant Associates * Restaurant Trainers * Restaurant Management * District Manager Secondary: * Division President * Field Training Manager * Human Resource Manager 4. REQUIREMENTS: Typical minimum requirements to perform the job. * High School graduate or equivalent education preferred * Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience * ServSafe certified * Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures * Positive, motivating communication skills * Strong organization and time management skills * Strong coaching and mentoring skills * Flexible and adaptable to changing circumstances * Ability to read, write, perform mathematical calculations and analyze data * Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach * Able to work in excess of 50 hours per week while standing, walking and stretching * Able to lift, carry, push and pull 30 lbs * Able to perform any task performed by a service or production associate * Able to see across the restaurant to monitor and oversee the operation * Able to legally operate a motor vehicle * Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. * Field Results Report * Every Store Perfect measurements * Labor Management System * Food Management System * Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. * Field Training Coordinator * Restaurant Manager * Corporate office support Coordinator Steak N Shake Co Lafayette IN

Manager

Wendy's