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Addendum: This position will have oversight of the Knowledge Management build team. Primary responsibilities include project management, maintaining build timelines, capacity planning, and associate development.Undergraduate degree required, Masters degree preferred.
Manages a team of web professionals dedicated to web content management.
Manages direct reports and project teams to define and document site updates, the content management process, compliance handling, and coordinate page build and publishing. Recommends and implements innovative solutions that balance those customer needs with business viability and technical feasibility that provide an exceptional user experience, market differentiation, and efficiency improvements.
Reporting Relationships: Reports to Director level or higher.
Responsible for 2 or more direct reports. May be responsible for virtual/project teams.
Core Duties and Responsibilities:
Works with content writers, designers, coders, business representatives, and usability staff to define site functionality, organization and navigation solutions, and participates in research efforts to identify user goals and tasks.
Assesses the scalability of the content management infrastructure and develops new processes, workflows and standards to resolve complex technical issues.
Participates in overall project management, time estimates and resource scheduling . Monitors project team compliance with architecture best practices and principles and resolves issues elevated from project teams.
Researches emerging technologies and trends to maintain an in-depth understanding of the web content management industry.
Works with web content management staff to develop and document methodologies, standards and best practices.
Responsible for associate management including: performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and disciplinary actions.
Performs other related duties as assigned.
Typical Skills and Experiences:
Education: Undergraduate studies in business, graphic design, computer science or related technical field is preferred.
Experience: Typically 8 or more years working experience in an internet production environment.
Experience working on an enterprise eCommerce system desired. Experience with a content management or web publishing system preferred.
Proven knowledge in HTML across multiple browsers and platforms.
Experience with a content management or templating system. Proven knowledge of software programs on PC windows computing platform such as HomeSite, Adobe Photoshop, Adobe Image Ready, Macromedia Flash, Adobe Illustrator, Macromedia Dreamweaver, MS Project, Visio.
Skills/Competencies: Ability to understand and develop business requirements in regards to Internet and content management.
Microsoft office programs. Ability to manage multiple tasks simultaneously. Ability to prioritize and schedule production requests.
Creative problem-solving skills, with the ability to think strategically and act tactically. Ability to analyze and resolve publishing/production issues. Ability to develop and communicate publishing options and alternatives with content writers/producers.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Production environment.
Occasional travel. Extended and/or non standard hours based on production schedules. Available to work on release nights.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: 11/2012 CB, PYC
Additional Job Description
Compensation Grade: G3
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act.
Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
Job ID: 53252