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Manager Voice Integration Engineering ( Remote Virtual Home Office Eligible)

Expired Job

Humana Inc. Phoenix , AZ 85002

Posted 3 months ago



  • The Manager Voice Integration Engineering may support of one or more of the following: the PBX infrastructure, Voice over IP, IVR, voicemail services, wireless devices, call routing technologies, Audio/Video conferencing, WebEx, and related telephony services. The complex infrastructure may include multiple technologies from multiple vendors, such as CISCO Unified Communications or Nortel/Avaya configurations, and others. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position may coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions. This position troubleshoots more complex problems that have escalated within the telecommunications function. This position may lead teams of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications system. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

Role Essentials:

  • Must work Eastern Standard and Daylight Savings hours with extended hours of work as needed; required

  • Travel approximately 25%

  • Bachelor's Degree in Engineering, Computer Science, Information Technology or a related field; required

  • 10+ or more years of network and telecom management experience, preferably in a very large enterprise; required

  • 2+ years' experience in management; required

  • Highly experienced with Avaya Contact Center & PBX solutions and call routing technologies (Vectors, VDNs, RouteIt, Dynamic Call Routing, etc.) ; required

Role Desirables:

  • Demonstrated strength in the design, integration, and troubleshooting of complex voice solutions (Cisco, Avaya, Genesys, etc.); required

  • Proven ability to transfer industry and market knowledge to new opportunities and strategies; required

  • Proven experience integrating NFV & SDN with Voice Centric services and products; preferred

  • Working knowledge of API services and registration including business process design, security certification, authentication, authorization, IP security setup, and end point configuration; preferred

  • Experience with the design of infrastructure as a service (hosted and cloud based platforms) & Cloud Services such as AWS, Azure, Google; preferred

  • Working knowledge of Agile methodologies; preferred

  • Experience with Voice IO Integration and virtual voice assistance; highly valuable

  • Experience providing end-to-end integration solutions for enterprise and hosted high-tech voice and data services

  • Experience Managing Engineering & Operational teams with a focus on voice interactions

  • Ability to coach and direct associates

  • Work within project timelines. Focus on reducing time to implementation and/or integration

  • Vendor engagement and management

  • Transformational team leader

Scheduled Weekly Hours

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Manager Voice Integration Engineering ( Remote Virtual Home Office Eligible)

Expired Job

Humana Inc.