The Operations Manager, Virtual Care Center is responsible for planning, scheduling and evaluating the twenty-four hour operation of the Virtual Care Center to ensure that high quality telehealth care is delivered to the critical chronic patients in their home environment. Ensures adequate clinical staff coverage for a fluctuating patient census/workload.
Ensures the provision of high quality clinical services in accordance with system, medical centers and regulatory requirements. Responsible for assisting in the development of, implementation, and administration of new patient care services in order to achieve strategic business plans. Manages financial, capital and human resources to ensure services meet established quality and productivity standards, and implements corrective action as necessary. Demonstrates the knowledge and skills necessary to provide patient care that is appropriate to the ages of the patients served.
3 to 5 years progressively more responsible experience with at least 2 years of experience in a management or leadership position in order to develop expertise in procedures, policies, and practices, HR responsibilities, and to effectively schedule and coordinate department activities.
Current state license as a Registered Nurse.
Recommend achieving national certification; preferably in Nurse Management/Leadership within 2 years of employment in manager position.
Interpersonal skills necessary in order to provide effective leadership to assigned personnel, maintain positive relationships among staff, physicians and system personnel, interact with patients and visitors.
Analytical skills necessary to organize and direct the work of others, develop, implement and administer policies, procedures, budgets and nursing practices.
Experience with process improvement tools and methodologies.
Proficiency with Windows Office tools such as Excel, Power Point, and Visio.
Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.
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