Manager, Video Control Systems Operations Linear Quality

Cox Communications Inc Fort Smith , AR 72916

Posted 2 months ago

*Primary Location: *6305 Peachtree Dunwoody Rd, Fort Smith, AR, US

  • Division: *Cox Communications

  • Job Level: *Manager/Senior Manager

  • Travel: *No

  • Schedule: *Full-time

  • Shift: *Day Job

  • Requisition Number: *216767_99234897
    Cox Communications is searching for a Manager of Video Control Systems Operations. This role provides leadership and direction for development support of current and future video control system platforms related to customer-facing video technologies. The position is responsible for production video quality and performance. In addition, provides direction and prioritization to development teams for resolution of defects and improvements identified and required on production platforms. The role is purposed to provide Tier 3 video support for field and product operations with the focus to ensure highly reliable applications and exceptional video quality for our customers on IP and QAM video platforms. Establishes and implements technical and operating performance standards, analysis, measurement, and adjustment of downstream linear video. Utilizes strong interpersonal skills that allow for developing exceptional relationships with various businesses, technical, and operational departments.

  • Primary Responsibilities and Essential Functions*

  • Provide functional leadership and execution of technology solutions and support ensuring achievement of the companys business objectives

  • Identifies, proposes, and influences business solutions, negotiates deliverables and requirements across multiple business customers or organizations

  • Ability to drive process and procedure standardization across a national organization

  • Responsible for national organization with teams located across various regions of the country

  • Possesses a strong focus on technical operations and driving efficiencies in people and process

  • Provides leadership and mentoring to team members and peers

  • Anticipates industry trends and relates those changes to current and future needs and projects

  • Partner with other functional groups to develop, manage, track, and analyze operational support structures, tools, methods and procedures and processes to gain maximum effectiveness, efficiency, and a quality customer experience

  • Ensure that production issues are prioritized, communicated appropriately and planned for resolution in future software releases or patches

  • Work closely with technology teams and management in order to fully understand business priorities of the function and the corporation as a whole

  • Establish functional strategic goals for improving operations, products, and services

  • Initiate and direct activity aligned with achieving people and process improvement

  • Ensure team alignment and focus on achieving and exceeding company goals

  • Analyze and manages capital and expense budgets

  • Oversee and lead contract negotiations and vendor management

  • Consult with business leaders to define key performance indicators and service levels, create a process framework, and initiate and direct improvement activities
  • 5+ years of experience required in related field (Technology Leadership, Customer-Facing Video Technologies or Application Development)

  • Manage relationships between business, development, and relevant technology departments

  • Strong focus on delivering a quality customer experience

  • Requires IPTV knowledge and experience supporting in a production environment

  • Ability to manage multiple vendor relationships and drive synergies between innovative product offerings

  • Responsible for managing an annual budget for team projects

  • Ability to manage and develop teams that are geographically dispersed

  • Willing to travel to remote team facilities and corporate office

  • Preferred*

  • BS/BA degree in related discipline strongly preferred (computer science, engineering or related field)

  • Masters Degree in related discipline (computer science, engineering or related field)

  • 3+ years of experience in a management role preferred

  • 3+ years of experience in a management role or leading cross functional projects preferred

  • Experience in telecommunications industry desired

  • Experience with conditional access and digital rights management systems

Who We Are

  • About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

  • About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Manager, Video Control Systems Operations Linear Quality

Cox Communications Inc